The K.b.s Group Ltd , Staffordshire | ClickMechanic

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Book The K.b.s Group Ltd

(2 ratings)

  • 6 years professional experience

  • 2 completed bookings

  • Active since October 2018

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The K.b.s Group Ltd , Staffordshire | ClickMechanic

K.B.S T
K B S Tyres is proud to provide a range of services including MOT testing, servicing and repairs for people throughout Staffordshire. We are a customer-focused garage and that’s why we offer our services at a competitive price that beats main dealerships. we offer a 1 ramp workshop catering for all makes/models & repairs. Our customers time is important to us and that's why we aim to work in a timely manner to get you back on the road as soon as possible.
David
15th October 2018
Vauxhall Astra MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Quality 3: as no repairs carried out so nothing to judge / couldn't source a fuel cap
Punctuality 5: arrived early to pick up
Communication 3: received an email as soon as MOT complete (email is sent as a booking receipt and the opening blurb fills the page, it is easy to dismiss but scrolling down you see the information re: the MOT test. Almost gave 2 as the email is not clearly titled. Unsure whether this is a clickmechanic issue or garage issue. Would of liked a phone call/no communication about the time of return for the car

I was able to book the MOT at very short notice. The car was picked up promptly/early and the test was completed by 12:15.
The car failed it's MOT on two items - one was a fuel cap that they could not order from their supplier so the car was returned without either repair.
Had to book car in to another garage for the repairs and then return the car back for the re-test. I was a little disappointed that the garage was unable to source the part, I've never come across this.
I paid more for the MOT due to needing to book a short notice MOT and wanting the convenience of a one stop valet service. Unfortunately my car will now have been in the garage 3 times over a period of 7 days.
In terms of service, if it had passed / been repaired I would have been delighted - due to the difficulties being able to source a fuel cap I'm disappointed.
This may be more of an issue with the supplier than the garage; when I informed the garage completing the repairs re: the fuel cap they simply said that if this was the case with their supplier they would source the part from Vauxhall.
If I'd had the MOT completed at this garage the MOT would of taken a single day rather than 3 - I think it hurts all the more because it's such a simple item causing such inconvenience
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Debbie
13th October 2018
Alfa Romeo Giulietta Diagnostic Inspection
Overall
Quality
Punctuality
Communication

Very easy to talk to, he explained everything to me, and was very patient in answering my questions. Would definitely recommend him.