Hiq Oxford , Oxfordshire | ClickMechanic

Book Hiq Oxford

(6 ratings)

  • 20 years professional experience

  • 21 completed bookings

  • Active since April 2018

Qualifications

  • Other Accreditation
  • NVQ Level 2 Qualified
  • Qualified Air Conditioning Engineer
  • City And Guilds - Tyre Technician
  • Mot Manager
  • Mot Tester

Hiq Oxford , Oxfordshire | ClickMechanic

Hi Q A
Being part of the Hi-Q brand you can be assured your in great hands with our team of mechanics. We operate 3 service ramps and 1 dedicated MOT ramp for class 4 MOT's.Just like us, our cars can sometimes need a little TLC. Whether it's a full check-up or routine repair, our HiQ academy trained technicians use only the latest equipment, meaning you’re guaranteed a full diagnosis and a happy healthy car. While we understand life can be busy, we want to make it easier for you, therefore we'll offer you a free collection/delivery service within the local area of the garage. John Edwards is the manager he did Mechanical Engineering from Reading College, he has worked in various workshops in Oxfordshire over the past 30 years gaining a wealth of experience and knowledge.
John
20th August 2019
MINI Mini Track rod replacement (passenger side)
Track rod replacement (driver side)
FIT INNER AXIAL ROD ON BOTH SIDES OF THE CAR AND OPTICAL WHEEL ALIGNMENT
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I have had the worst experience possible using both the garage and Click Mechanic. You are both money launders. For a job that was quoted at £224, I was charged, without agreement, £558.61. It was my bank that contacted me to tell me an additional £334.61 as they thought this was fraud. NO ONE informed me of the total cost and it would be more than the £224 quoted. You are both at fault here. I will not let this go and will be leaving bad reviews daily if required until one of you admits failure here. It is the principle not being informed of the costs upfront and then having to find out from my bank additional money is trying to be taken without being informed. I shall be reporting both of you to Watch Dog. Read more

Reply from Hiq Oxford:

Dear John

The quote from Click Mechanic was for the Outer track rod ends. The car was dropped off on Saturday the 17th August. Later on the same day we informed you by telephone that the, the inner and outer track rod ends were seized we would have to order additional parts and do additional work

On the phone you indicated that you happy to accept for the additional work . As it was a Saturday afternoon, the parts could not be delivered. The additional parts fitted were part number 606120085, the price of this part is £81.99 or £163.98.

The additional parts were delivered on Monday and fitted on Monday as promised.
On Monday when you picked up the car we stayed on late, past our opening times so you did not have a wasted journey. John we showed you the old parts that we took off your car, if you want I can show the invoice for the additional parts.

I am sorry that you feel this way, about us and click mechanic, but we did additional work on your car and had to buy additional parts.

Thanks




Read more

Catherine
16th July 2019
Alfa Romeo MiTo Full Service
MOT with collection & delivery
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Really great experience today. My car was collected on time, they made sure I wasn’t charged for work they weren’t able to complete today and even cleaned my car for free. Would highly recommend and will definitely be going back - really polite and friendly as well!

Alfred
26th April 2019
Volkswagen Golf MOT with collection & delivery
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The mechanic was brilliant, only issue I had was price as the mechanic was saying £50 but click mechanic charged me £75.40 including pickup and collection but when I made the booking one of your team members said I can drop the car of to the garage if it’s easier which it was so now I feel like I got charged extra for a service I didn’t benefit from but overall, wonderful service.

Reena
1st February 2019
BMW 1 Series MOT with collection & delivery
Major Service
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Very friendly and helpful, chatty fellow who even cleared the snow off the car

Graham
2nd June 2018
Citroen Dispatch Exhaust pipe replacement - front/downpipe
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They replaced the front exhaust pipe but the middle section cataly is now twisted and rattling excessively after lots of hammering to separate the two sections. Very disappointed

Reply from Hiq Oxford:

Hi Graham

The only way to splits exhausts is to use some force, this would not have twisted the middle section, but please bring it in so we can look at it.


Cheers

Dion
29th May 2018
Renault Kangoo Interim Service
MOT with collection & delivery
To fit a new CV boot
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They were very friendly and knowledgable, helping with something the previous garage should have done but didn’t, but they did not read to job list from you and I nearly drove away without the M.O.T. having been done, it was only that I asked about it.

Reply from Hiq Oxford:

Dion thanks, we are on learning curve, it was lovely meeting you. Best of luck with your Kangoo.