ONYX AUTO CARE LTD , Leicestershire | ClickMechanic
(172 ratings)
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17 years professional experience
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550 completed bookings
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Active since March 2018
Qualifications
- City & Guilds Level 3 Qualified
ONYX AUTO CARE LTD , Leicestershire | ClickMechanic
Sandeep K
21st November 2020
Peugeot 207 Cancellation fee
Overall
Quality
Punctuality
Communication
Sandeep didn't communicate with me properly and lied alot, he isn't trustworthy
Reply from Sandeep:
Hi. I try to always be honest and forthcoming with my customers and I'm sorry you feel this way. You hired me to carry out an inspection then told me to wait because you were not happy with the sellers documents.
I waited over an hour and then when you were happy you wanted me to come immediately to do an hour job which I wouldn't have been able to do because I needed to pick up my 3 year old. I offered to reschedule but was told to cancel the booking which is subject to a cancellation fee which we both agreed.
You seem to be upset that I stood around waiting for over an hour waiting for you and charged for this.
I'm sorry you feel unhappy and all the best in the future.
Read more
17th November 2020
Renault Grand Scenic Circuit test heating system. Remove heater motor and clean debris
Overall
Quality
Punctuality
Communication
Sandeep found the source of the issue and fixed it without any issues. Very pleased with the outcome and how polite Sandeep was to deal with.
9th October 2020
Volkswagen Passat Water pump replacement
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Quality
Punctuality
Communication
Great service, really pleased. Friendly and punctual and even left his keys with me in case I needed to use his car to get home from work if any delays.
2nd October 2020
BMW 1 Series MOT with collection & delivery
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Quality
Punctuality
Communication
Timely pick-up of the vehicle and swift return. No problems and good service.
1st October 2020
MINI Mini Countryman Standard Pre-purchase Inspection
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Quality
Punctuality
Communication
Sandeep carried out a vehicle check for me. I'm happy with his communication and feedback. Would definitely use again. Thanks!
28th September 2020
Citroen C1 MOT with collection & delivery
Interim Service
Diagnose washer fault and replace washer pump
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Quality
Punctuality
Communication
Overall really happy. Very punctual. Very friendly. A very convenient service.
27th September 2020
Ford Mondeo Premium Pre-purchase Inspection
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Punctuality
Communication
Carried out pre purchase inspection, report was good. Explained everything over the phone. Good service.
24th September 2020
Vauxhall Vivaro Major Service
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Quality
Punctuality
Communication
Van was meant to be done on the drive but instead ended up being taken a few miles away. That said Sandeep brought it back within a couple of hours and did a good job. Thanks for stamping my book as well I forgot about that!
21st September 2020
Suzuki Swift Auxiliary drive belt replacement
Clutch release system check & adjustment
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Quality
Punctuality
Communication
Brilliant. Very happy with the work carried out.
Friendly , informative, would certainly use again
26th August 2020
Maserati 3200 Coolant/antifreeze drain & refill
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Quality
Punctuality
Communication
disappointed the mechanic turned up with no tools, and was unable to complete the job , due to a leak in the cooling system.
I can appreciate the job was unexpectedly more complex than originally thought, but why was I charged the full amount, as if the job had been done, including materials that were not used. ?
Surely it should be a call out charge only!!
Reply from Sandeep:
Hi im very sorry you feel this way. The car was booked in for a coolant change, I had all the appropriate tools to do this and I put 5l of coolant into the car, the waterpump was leaking which is driven by the timing belt.
We didnt bring tools to do a timing belt and waterpump on your Maserati on your driveway.
We still came out, I used the materials needs and did my job.
Hence why the charge was the same. As a bonus you received a free diagnosis into the issues with your car.
We are specialists offering car servicing and MOTs at great prices. We pride ourselves on our excellent service and our trained mechanics will be happy to answer all of your questions regardless of your vehicle make or model.
We offer a local collection/delivery service within a 12 mile radius of our garage for our customers.