Bits & Parts Ltd. , London | ClickMechanic

Wrench hand blue
Book Bits & Parts Ltd.

(17 ratings)

  • 15 years professional experience

  • 109 completed bookings

  • Active since March 2018

Qualifications

  • Other Qualification
  • Other Accreditation

Bits & Parts Ltd. , London | ClickMechanic

Drex A
Drex Auto Group has been operating since 2012. We operate a 4 ramp workshop catering for all makes/models & repairs in the heart of Enfield. We are fully approved VOSA test station for MOTs classes 4&7. All our team are fully qualified for your peace of mind. We offer a free local collection/delivery service within a 10 mile radius of our garage, so if you can't get to us we'll come to you.
Gavin
8th December 2018
Jaguar X-TYPE Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

Very friendly and got to the bottom of the problem quickly ,happy with the work carried out

Reply from Bits & Parts Ltd.:

Thank you mate.

Appreciate your feedback.

Steve
24th October 2018
Mazda RX-8 Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

NO WORK CARRIED OUT, NOT HAPPY ONE BIT, MECHANIC WAS ABSOLUTELY CLUELESS THATS IF HE EVEN WAS A MECHANIC, SPENT 30 SECS TELLING ME WHAT WAS WRONG WITH MY CAR ON THE BASIS OF THE INFORMATION I HAD ALREADY SUBMITTED REALLY , HAD NO TOOLS WITH HIM, TURNED UP IN A PLAIN CAR, AND ONLY PLUGGED IT INTO A DIAGNOSTIC MACHINE WHEN I ASKED HIM TO SO THAT HE COULD PROVE HIS ALLEGED FINDING TO ME, WHICH HE DID BUT THE DIAGNOSTIC SHOWED NOTHING TO BACK UP HIS CRAZY THEORY THAT THE ENGINE HAD NO COMPRESSION AND WAS NOT TURNING OVER COMPLETE RUBBISH. WHY DID YOU SEND A MECHANIC FROM A GERMAN CAR SPECIALIST WHEN MY CAR IS JAPANESE AND TOTALLY DIFFERENT BEING A ROTARY ENGINE. THIS GUY DIDNT EVEN KNOW WHERE THE PLUG WAS FOR MACHINE AND COULDNT GET AWAY QUICK ENOUGH AS IF HE COULDNT NOT BOTHERED , I THEN RING YOUR CUSTOMER SERVICE THE NEXT DAY WHO ARE NOT HELPFUL AT ALL AS WELL YOU SHOULD BE VETTING YOUR MECHANICS PROPERLY TO CONFIRM THEY ARE MECHANICS AND NOT BAKERS OR PLUMBERS AS THIS GUY COULD HAVE BEEN ANYTHING HE LIKED. POOR SHOW AND I HAVE BEEN RIPPED OFF £57 FOR 10 MINS OF FAKE NESS AND STILL DONT REALLY KNOW WHAT IS WRONG WITH MY CAR WILL NEVER USE YOUR SERVICE AGAIN AND WILL BE POSTING ON AS MANY SOCIAL MEDAI SITES ABOUT MY EXPERIENCE SO OTHER PEOPLE DONT GET ROBBED BY BOGUS MECHANICS Read more

Reply from Bits & Parts Ltd.:

Dear Sir, we sorry you feel let down by our mechanics service. As the garage owner, I was not present, however I have spoken to the mechanic in question, I assure you he is a seasoned mechanic and auto electrician. Yes your car is special to you and does require good care and service and workmanship, however, you have only booked a diagnostic and as such diagnostics are done according to the cars state upon ones visit to the customers premises.

Maybe it would have been best to have requested in your booking that only a mobile mechanic come out to you and then maybe follow your guide and even fix the car for you.


We are a garage, and would be more than happy to offer further investigation, diagnostic of your car, while it is here in the garage, and our full set of machinery and tools at our disposal to fix the car for you. Please feel free to visit our premises and talk to us, if we can help you in anyway, we are here to help.

As a token of our goodwill, I am more than happy to provide a full written diagnostic of your car, in our garage, free of charge.

Please let me know if we can be of service.

Best Regards,
Alex

Read more

Adele
6th October 2018
Peugeot 3008 Crossover Electric window winder mechanism replacement - front door
Overall
Quality
Punctuality
Communication

Alex was great, very helpful and kept me informed throughout. He even phoned up after the job to check that I was happy with the work.
Excellent customer service.

Michael
25th August 2018
Chevrolet Lacetti Automatic transmission oil pan & gasket replacement
Overall
Quality
Punctuality
Communication

Superb garage, job done quicky and afficently. Highly recommend. Will use again.

Thanks Alex

Eduards
9th August 2018
Skoda Superb Clutch slave cylinder replacement
Overall
Quality
Punctuality
Communication

Alex -was friendly and helpful. Gave all the information and kept me up to date with the progress of maintenance, providing all relevant pictures.

Pritesh
5th August 2018
Ford Focus Heater matrix replacement
Overall
Quality
Punctuality
Communication

Alex was a pleasure to liaise with. I hadn’t used ClickMechanic before so I was initially skeptical to have them carry out a large job on my car (whole heater matrix replacement), however Alex was so professional. The driver who came to pick up my car was reassuring and let me know when he was picking up my car and arrived on time. Alex informed me as soon as the driver had dropped my car to him, and kept me constantly updated. He notified me of the diagnosis that was carried out and what needed to be done. When he couldn’t get a part other than directly from the manufacturer he let me know that there may be a delay on the work depending on when the part arrived, and gave me a realistic timeline. Even with the wait for the part, the work was carried out in half the time my dealership quoted me and was to a high standard. When I picked up my car he showed me everything that was done and provided excellent customer service telling me to let him know if I found any issues with the work he had carried over the next few months and to bring my car back to him so he could look at it again. Very happy so far, felt safe driving my car away, and had no issues so far. Absolute value for money and peace of mind. Would highly recommend him and ClickMechanic. Read more

Reply from Bits & Parts Ltd.:

Thank you for your kind words. Please be in touch if you need anything to do with the car.

Michael
31st July 2018
Volkswagen Golf Plus Electric window winder mechanism replacement - rear door
Overall
Quality
Punctuality
Communication

Very happy with all aspects of the service on this job. Highly recommended.

Reply from Bits & Parts Ltd.:

Thank you kindly. Please do recommend click mechanic to family and friends.

Zarina
16th July 2018
Mercedes-Benz A-Class Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication

Turned up on time as promised, thorough examination of the car, full explanation and diagnostic given

Reply from Bits & Parts Ltd.:

Thankyou

Annemarie
20th June 2018
Citroen C3 Pluriel Clutch replacement
Full Service
Overall
Quality
Punctuality
Communication

I booked my car in with ClickMechanic for a new clutch and full service. The car was picked up promptly the next day at the prearranged time without any hassle.
My mechanic, Alex, was friendly and explained things clearly. Before ordering an extra part for the car, Alex sent me a comprehensive video to describe the problem before going ahead, which was really helpful and reassuring.
My car was delivered back to my house the next day by a couple of friendly mechanics.
The experience was quick, fuss free and fairly priced.
I am very happy with the work.

John
25th May 2018
Saab 9-3 Timing belt/chain replacement
Overall
Quality
Punctuality
Communication

I was a bit apprehensive using click mechanic for the first time and not sure what to expect.
However it all went to plan the car was collected repaired and returned to me.