Ac Automotive Wiltshire LTD , Wiltshire | ClickMechanic
(134 ratings)
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10 years professional experience
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277 completed bookings
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Active since November 2017
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 2 Qualified
Ac Automotive Wiltshire LTD , Wiltshire | ClickMechanic
Andrew C
29th April 2018
Renault Scenic Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Friendly helpful polite knowledgeable and very informative.
I was happy with what he suggested.
26th April 2018
Volkswagen Golf Replace Alternator and drive belt
Overall
Quality
Punctuality
Communication
Yes, Andrew was a fine representative of your company. However I have an issue with the price as detailed below:
Parts included
£210.43 Alternator
£17.69 Alternator drive belt
Subtotal
£54.88 Labour
£228.12 Parts
Total
£283.00
The cost of the alternator being £210.43 is too high as I obtained this price from West Lancs Autos
Your Quotation - Ref: 39902
Dear david tatlow, Thank you for requesting a quotation.
Type: New Alternator
Vehicle Registration: AJ05DBZ
The vehicle manufacturer has released multiple fitment options for your Alternator. However, we have a detailed sophisticated system which has confirmed the correct unit for your vehicle.
Price £124.90 inc. VAT with Free Delivery & 18 Month Warranty*
As there are multiple fitment, type and quality options for your vehicle available from other suppliers, please be VERY careful when comparing quotes or looking online.
Which as you can see is substantially lower than I paid. This price was also lower than the figure quoted by Clickmechanic.
So, what to make of this? The figure quoted to me ( which I paid) must include a certain degree of loading(profit) for Clickmechanic / the engineer?
So I paid £283 for the labour + alternator + replacement belt. I , as a simple private customer could have bought for £140 or so . Hence I was paying approx. £140 for the convenience of it being replaced. This I was prepared to do because of my circumstances . However ordinarily I would simply have bought the parts and got them fitted by an independent garage. Another figure I was quoted of £326 was even higher -too much for this job.
The concept of clickmechanic is great but I felt that the p[rices weren't completely transparent. I paid over the odds but was pleased to to do so as wanted the car back on the road. The cost of the parts must include a high profit margin . I wouldn't have paid £326 for an alternator replacement on a 13 year old Golf. I would have taken my time and got it done elsewhere. The call out and diagnosis fee of £50 is fine.
Regards,
David Tatlow
Read more
Reply from Andrew:
The contract you entered into is with Click Mechanic, you agreed a price with them for this job. It was very unpleasant to have to read my review page and see such comments directed at my personal profile after I have done what you asked of me.
My first visit to carry out a diagnostic on your Daughters car was completed with the diagnosis of requiring a new Alternator. You originally thought your engine was seized but it turned out that the Alternator bearing was seized and the belt required changing. A far lesser cost than anticipated initially by yourself.
You were offered at that time a chance of immediate repair but chose to wait for an out of stock item to arrive a lower price.
Yesterday evening my PA rang you and left a message to explain that your part had not been delivered to myself last night and would be collected in the morning by myself, hence a small punctuality issue but well explained. I attended your address today with Peter Kerr the Sales Manager for Click Mechanic shadowing me for the day.
You entertained him with cups of tea/coffee in your house whilst I fixed your car.
You behaved in a pleasant manner, spoke of zero ill feeling. I left you with a working vehicle and went to my next job.
I would appreciate that you put your nicer part of yourself forwards and ask Click Mechanic to remove this review off my personal profile as many businesses have varying price structures and what happened is not my responsibility as I have the set supplier of Euro Car Parts and am employed by Click Mechanic and not yourself.
One last point " I would have taken my time and got it done elsewhere" is that your vehicle was not able to be driven due to its fault so a mobile service or collection by breakdown truck would have been required and costly.
Read more
25th April 2018
Nissan Qashqai Brake pads replacement - rear (all)
Brake discs replacement - rear (both)
Overall
Quality
Punctuality
Communication
Terrific and very real about the work needing doing
Great experience all round
Why doesn't everyone do it this way
Great price
25th April 2018
Saab 9-5 Full Service
Overall
Quality
Punctuality
Communication
Andrew did an excellent job. He phoned me during the window he was due to arrive and confirmed an actual time of arrival. The work was done well and everything was clean after he left us. Really helpful feedback on the car and any areas that will need looking at but no attempt to push for more work to be done than I'd ordered. Will definitely be using him again when my wife's car needs servicing.
23rd April 2018
Citroen C2 Alternator belt replacement
Overall
Quality
Punctuality
Communication
Andy did a good job on both cars and happy with results thanks
Paul
Bristol
23rd April 2018
Ford Fiesta Starter motor replacement
Overall
Quality
Punctuality
Communication
Friendly mechanic who fixed the problem quickly. Great service. Thank you
Reply from Andrew:
Glad to be of service Coral, please book me another time if you need help.
17th April 2018
BMW 1 Series Car Won't Start Inspection
Overall
Quality
Punctuality
Communication
Thanks, Andrew. Really great communication and explained the issues with the car in a way that I was able to understand. Happy to talk me through my options honestly and with integrity. Good, impartial advice too.
Reply from Andrew:
Thank you very much for your feedback, it was a pleasure to work for you.
17th April 2018
Fiat Qubo Check Battery
Repair wiring and check charging
Overall
Quality
Punctuality
Communication
Andrew was very good and sorted out the issues and enabling me to feel confident in using my vehicle once again as there was some electrical component draining the battery.
Reply from Andrew:
Thank you for your feedback, it was a pleasure to work with you.
14th April 2018
Renault Laguna Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication
Punctual, proficient, excellent communication.
Great job done with very short notice and a narrow window of opportunity.
Will use the clickmechanic service again, for sure -
Reply from Andrew:
Thank you for the feedback, it was a pleasure working for you.
NB: Remember about the discs needed as discussed.
12th April 2018
Toyota Auris Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Andy fantastic 😂 perfect mechanic he was on time, polite,and his communication excellent can not speak better. Wish all mechanics were his standard of excellence.
Brownie points 10 out of 10 🤗😁🤗
Reply from Andrew:
Thank you for your feedback, it was a pleasure working with you.