Andy was brilliant, He even made 2 trips to my car to ensure the job was completed. I will be in touch soon for other car repairs. Cheers

Andy was first class considering it seemed to be a much bigger job and more awkward to do than anticipated. He had his own way of getting to the steering pump on my sons Ford Fiesta MK6 without the need to drop the sub frame as it states in the Haynes manual.
The job was a nightmare as he stated himself, however he persevered even tough it took ages to do because of the sheer awkwardness, the access and the amount of disassembly. He was very friendly and knowledgeable and helpful form the outset. I would recommend him, as he has 12 years experience which clearly shows.

Andrew was very good, listened to what I had done and then started checks. Although he was not able to come to a definitive cause we agreed on further work to change a part that was suspect and that I already had.

Part changed next day and car is fully functional again, Brilliant work.

Best mechanic I have ever experienced, friendly and patient. Asked him few questions about my car and was happy to explain it all.

Looking forwrad to work with him in the future!

Very friendly yes happy with work carried out on time sorted car and drove it back to my house

Friendly helpful polite knowledgeable and very informative.
I was happy with what he suggested.

Yes, Andrew was a fine representative of your company. However I have an issue with the price as detailed below:
Parts included
£210.43 Alternator
£17.69 Alternator drive belt
Subtotal
£54.88 Labour
£228.12 Parts
Total
£283.00
The cost of the alternator being £210.43 is too high as I obtained this price from West Lancs Autos

Your Quotation - Ref: 39902
Dear david tatlow, Thank you for requesting a quotation.

Type: New Alternator
Vehicle Registration: AJ05DBZ
The vehicle manufacturer has released multiple fitment options for your Alternator. However, we have a detailed sophisticated system which has confirmed the correct unit for your vehicle.
Price £124.90 inc. VAT with Free Delivery & 18 Month Warranty*
As there are multiple fitment, type and quality options for your vehicle available from other suppliers, please be VERY careful when comparing quotes or looking online.

Which as you can see is substantially lower than I paid. This price was also lower than the figure quoted by Clickmechanic.
So, what to make of this? The figure quoted to me ( which I paid) must include a certain degree of loading(profit) for Clickmechanic / the engineer?
So I paid £283 for the labour + alternator + replacement belt. I , as a simple private customer could have bought for £140 or so . Hence I was paying approx. £140 for the convenience of it being replaced. This I was prepared to do because of my circumstances . However ordinarily I would simply have bought the parts and got them fitted by an independent garage. Another figure I was quoted of £326 was even higher -too much for this job.
The concept of clickmechanic is great but I felt that the p[rices weren't completely transparent. I paid over the odds but was pleased to to do so as wanted the car back on the road. The cost of the parts must include a high profit margin . I wouldn't have paid £326 for an alternator replacement on a 13 year old Golf. I would have taken my time and got it done elsewhere. The call out and diagnosis fee of £50 is fine.

Regards,

David Tatlow Read more

Terrific and very real about the work needing doing

Great experience all round
Why doesn't everyone do it this way

Great price

Andrew did an excellent job. He phoned me during the window he was due to arrive and confirmed an actual time of arrival. The work was done well and everything was clean after he left us. Really helpful feedback on the car and any areas that will need looking at but no attempt to push for more work to be done than I'd ordered. Will definitely be using him again when my wife's car needs servicing.

Andy did a good job on both cars and happy with results thanks

Paul

Bristol