Newquay Motors , Cornwall | ClickMechanic

Book Paul

(12 ratings)

  • 5 years professional experience

  • 19 completed bookings

  • Active since August 2017

Qualifications

  • NVQ Level 2 Qualified

Newquay Motors , Cornwall | ClickMechanic

Paul S
I began my career in computers and IT before taking a career change and worked in diagnostics from 2007 as a specialist and over the years integrated mechanics into the business and in 2012 the business was fully incorporated with a full mechanical repair service.

The business caters for all makes/models and repairs and we can offer workshop facilities with free collection/delivery for the bigger jobs or a fully mobile service.
Dave
10th June 2019
Volkswagen Scirocco Clutch & Flywheel replacement
Overall
Quality
Punctuality
Communication

Full clutch and flywheel replacement at very short notice...
Paul was great!
He called to introduce himself and arrange collection the following day.
He explained the work and that he would keep in touch through the day - which he did.

My car was collected promptly, the work completed and returned to me the same day.
All old parts returned for my peace of mind using a new (to me) mechanic who I didn't know.
Paul was very professional, explaining what he had done, showing me the wear on the old parts.
My car was spot on.
I'd called almost every garage I could find but the earliest date offered was at least a week away, VW dealership was a 3wk wait!!!
I knew I would have to pay premium prices, I need the car daily.
However, ClickMechanics price with the exact same brand of parts used by VW was still over £500 CHEAPER.
Yes, I did have lower priced quotes but not hugely lower and they couldn't do the work for a week at least anyway.
I booked ClickMechanic on a Wednesday evening. They arranged everything and the following day Paul, the mechanic messaged me & then called to confirm that he would have my car repaired on Saturday.
All parts were included in the quote, they were ordered and delivered to the mechanic for fitting when EVERY other garage said there was no chance.

It's always a concern to fork out on your car and have to use someone unknown to yourself. The clutch and flywheel would probably need changing...
The best quote I had was £850 & 10days before it could be done.
VW main dealer quoted £1950 & 3 weeks!!!
ClickMechanic quoted £1150 & could do it within a couple of days!
I wanted someone to actually assess if replacement was required, not just take my money and fit new parts (or say they did...). I needed my car for work, I could not wait a week but really hated the thought of probably having to pay over the odds using an unknown (to me) garage from the "internet" and possibly being ripped off.
I was sceptical but my concerns were unfounded. Paul did a great job, using top brand parts. He also got me back on the road over a week quicker than ANYONE I could find. He kept me informed, did what he said he would and did it all properly.
Without hesitation I will be recommending ClickMechanic and especially Paul Smith from Newquay Motors for a great job, at a fair price - completed quickly.
Thank you very much - you will be seeing me again!
Read more

Kerry
6th June 2019
Renault Megane Coil spring (road spring) replacement - front (both)
Overall
Quality
Punctuality
Communication

Paul was brilliant got the work done well and quickly and I didn't have the hassle of waiting in the garage.
I would definitely recommend him.
Very polite and punctual.

Sandra
24th January 2019
Volkswagen up! Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Paul was fantastic, extremely polite with excellent communication skills. I am delighted with the work and service provision and would utilise him again. Really happy and satisfied with work undertaken and Pauls courteous manner.
Thank you.
Surprised you took money from from account before work completed though.

Mary-Esther
6th November 2018
Lexus RX 300 Basic Pre-purchase Inspection
Overall
Quality
Punctuality
Communication

Paul was wonderful, polite, informative and thorough. He even completed a small fix on the car to save me having to do it. He really did go the extra mile

Mark
29th October 2018
Mitsubishi L200 Diagnostic Inspection
Overall
Quality
Punctuality
Communication

The work carried out was an very good service.
I would recomend this service

Tony
5th October 2018
Vauxhall Movano Premium Pre-purchase Inspection
Overall
Quality
Punctuality
Communication

Paul carried out a pre-purchase inspection on a vehicle we were looking at. His work was thorough and gave great advice of how to practically address the concerns found. He was more than accommodating when I called the next day again to talk more about the vehicle. Very professional service. Thanks.

Fiona
21st September 2018
MINI Mini Clubman Major Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Paul was great. Kept me updated throughout, even accommodated collecting my car from one place and delivery it back to another. Would highly recommend Paul and the clickmechanic service.

Sj
5th July 2018
Volvo V70 Major Service
Overall
Quality
Punctuality
Communication

Paul was amazing.. Made me feel at ease. Would highly recommend him. He kept in contact the whole time.. Updated me on everything. Thank you so much

Reply from Paul:

Many thanks for your kind words and feedback. Very much appreciated. Please feel free to contact me if there is anything else you need. Paul

Phil
26th June 2018
Vauxhall Signum Clutch master cylinder replacement
Overall
Quality
Punctuality
Communication

Paul was not good changed master cylinder did not test car out same fault on car when we went out £250 for nothing ring him up to come and have a look did not come till after 6pm .then he said it may be slabs cylinder?some mechanic?he told me he can do it stil waiting?

Reply from Paul:

Very unfair and totally untrue. I informed the customer via a phone call the day before what time I would arrive and also called to let him know on the day that I was on time and would arrive promptly. I was booked to carry out a master cylinder replacement that had been diagnosed by the AA recovery mechanic. I ran tests before replacing the unit to confirm that it was indeed faulty. The part was then fitted and the clutch system bled and tested. The clutch operated correctly but the customer was informed that the vehicle had a very noisy flywheel so a clutch/flywheel repair would be needed in the near future. Final tests and checks were performed by myself and a colleague before handing the keys back to the customer. I then received a call from the customer a couple of days later with a different clutch issue requiring the replacement of the clutch. I was unable to offer this repair as a mobile mechanic so recommended an alternative garage who were not able to book it in immediately and some how that`s my fault? Very sad that the customer decided to vent his frustration In the wrong direction as I would have been very happy to help in any way possible. Paul Read more

Martin
11th June 2018
Peugeot 206 SW Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication

Paul was excellent fixed the problem but also took the time to explain what he was doing

Reply from Paul:

Many thanks for your kind words. Any problems in the future please feel free to contact me. Paul