Did not meet. The car took longer than expected and cost higher than quotation. Just drove round the block and very silent. To early to give a proper review as not driven enough

Extremely disappointing experience with this garage. They clearly do not have proper knowledge or expertise when it comes to BMW vehicles.

My car was with them for 21 days, yet the so me issue was still not fixed properly. To make matters worse, they damaged the bonnet rubber during the repair process. The AC was working perfectly before I handed over the car, but after getting it back, the AC no longer works at all.

They also replaced the clutch kit, but the clutch is still extremely hard and feels no better than before. After spending so much time and money, I expected a professional repair, but the car came back with additional problems.

This garage wasted my time, caused unnecessary frustration, and failed to deliver the quality of service promised. I would not recommend this garage to anyone, especially BMW owners. Save yourself the hassle and look elsewhere. Read more

The vehicle was collected as agreed and the work has been completed. However, communication throughout the process was disappointing. I had to repeatedly call ask for updates, as very little information was provided proactively regarding the status of my car.
The vehicle ended up being with the garage for six days, which was not communicated at the outset. Better transparency about the expected timeframe would have been appreciated.
The day after collecting the car, I asked them to investigate a knocking issue related to the steering. They agreed to look into it, but it does not appear that any meaningful inspection was carried out. I was told that steering fluid had been added and to monitor whether the noise persisted. However, my vehicle is equipped with electric power steering and does not use power steering fluid, which did not inspire confidence in the diagnosis.
Overall, while the car was returned as arranged, the lack of communication and the handling of the follow-up concern left me dissatisfied with the experience. Read more