Rallyraid Uk T/a 4 X 4 And More , West Yorkshire | ClickMechanic

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Book Paul

(31 ratings)

  • 30 years professional experience

  • 67 completed bookings

  • Active since January 2017

Qualifications

  • NVQ Level 1 Qualified
  • NVQ Level 2 Qualified
  • NVQ Level 3 Qualified
  • City & Guilds Level 1 Qualified
  • City & Guilds Level 2 Qualified
  • City & Guilds Level 3 Qualified
  • Other Qualification
  • Other Accreditation

Rallyraid Uk T/a 4 X 4 And More , West Yorkshire | ClickMechanic

Paul R
4x4 & More & SprintFinish Body Shop is a two part auto repairs and servicing business based in the Huddersfield area. We provide motorists with a huge range of services from MOT testing and vehicle servicing to general motor repairs and spare parts. We also operate a professional car body shop to take care of any scratches, dents and scuffs on your vehicle. We are happy to work on all models of cars, 4x4’s, motorcycles and light commercials such as Transits. If you are looking for a team of mechanics and technicians for fast, dependable auto repairs then give us a try. The garage also offers a free collection and delivery service for customers within a 10-15 mile radius and if we can do it mobile we'll try to make it more convenient for you!.
Hugh
14th October 2018
Ford Transit Alternator replacement
Timing belt/chain replacement
Water pump replacement
Overall
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10 October 2018

Your Ref: Booking Number 3052705 The Manager
Click Mechanic Ltd
56 Wood Lane
London
W12 7SB
Mr H A Goudge
The Old Chapel
214 Barnsley Road
Flockton
Wakefield
WF4 4AB

Phone 01924 849020

Formal Complaint in Regard to Work Carried by “4 X 4 and More” on my Motor Home.
W311 MBJ
Dear Sir/Madam
This is inform you about the appalling service I have received from your mechanics at the above garage. On the 27 September 2018 I had my motor home booked in with you to have the timing belt changed, the alternator replaced and the water pump changed.
There was nothing wrong with any of these, however the timing belt was due to be changed. The reason for this was that we were planning to go to the continent early next year and this was a preventative measure. As both I and my wife are retired the motor home is in use almost every weekend.

The motor home was dually collected and driven off to the garage to enable the work to be carried out. That evening I was contacted by Paul to tell me that the fan flange was seized and had broke when being removed, along with the fan. And that the new parts would take a few days. From the 27 September till the Friday 5 October I contacted the garage at least 4 times to find out when the repairs would be complete. On the 3 October I found that the cost of the work £433.17 had been taken from my account by the garage. I might add this is completely contrary to your advertised statement in that payment is not taken until the work is complete!!!

On each occasion when I rang the garage I was told that the part was hard to obtain (fan clutch flange) however there might be one in Latvia and would cost 98 euro (around £90). I found it hard to believe that a part for a common Ford Transit would be that hard to obtain. So I looked on E-Bay and within 3 minutes I found the correct part for £30 plus £6.50 for next day delivery. I paid and ordered the part and informed the garage that I would bring it to them on the Monday 8 October, this I did giving the part to Paul and asking when the motor home would be ready. I was told probably that evening.

Around 4 pm on the same day having not heard anything I rang the garage and was told that it would be brought to my home around 6pm. Around 6 pm I received a telephone call from Paul to say that when they were driving my motor home to my house the part they had fitted had flown off from the engine and damage the fan and some other parts and that they would have to reorder and could not say when they would arrive!!!!
On the 9 October I made a formal complaint to you in regard to the service I had received. As far as I understand you contacted the garage who told you that it would be ready by Saturday 13 October. A one day job had now turned into a seventeen day job!!! The motor home was collected by me on the 13 October 2918.

Disregarding all the excuses from the garage the facts of the matter are these.

1. That the original part had become seized is not in dispute, however that it was it was then broken along with other parts by the garage is the fault of the garage, there are ways of removing seized parts without causing any damage, (heat or penetrating oil, etc, etc).
2. That payment was taken by the garage while the work was being carried out and was nowhere near completed, contrary to your own advertised procedures.
3. That the new part, supplied by me at my own expense was not correctly fitted and flew off while the vehicle was being driven causing even more damage and delay, again was the fault of the garage.
case to the Motor Industry Code of Practice for Service and Repair, as I understand they have a free conciliation and low cost independent arbitration scheme. This would be a way of successfully resolving my dispute without resorting to legal action. Please confirm whether you are a member of the Motor Industry Code of Practice for Service and Repair. Notwithstanding the above I will be seeking compensation for the loss of the use of my motor home and the time and stress that all this has caused.
I look forward to hearing from you in due course

Yours sincerely




H A Goudge
Read more

David
28th September 2018
Mitsubishi L200 Clutch replacement
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Communication

Turned up on time. Did they work they said and delivered back home. All done with no fuss. I got exactly what I expected and paid for so a very happy customer.

Steve
17th September 2018
Volkswagen Golf Major Service
Overall
Quality
Punctuality
Communication

The car was picked up and dropped off by Richard, excellent service, I drove 300 miles afterwards, no issues, I'm very happy with the service.

carolyn
25th June 2018
Dacia Duster Timing belt/chain replacement
Overall
Quality
Punctuality
Communication

Excellent service will recommend this service to all my friends. So convenient and will be definitely using again for all works that may need carrying out. Thanks

Gary
15th June 2018
Mercedes-Benz SLK Diagnostic Inspection
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Quality
Punctuality
Communication

What can I say
Excellent.
They listened. They understood and they sorted my problem out with no fuss.
Highly recommended these

Anthony
15th June 2018
Ford Focus Coil spring (road spring) replacement - rear (both)
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Quality
Punctuality
Communication

The garage collected the car first thing, then return later the same day, good service, friendly staff. Very happy thank you.

Charly
26th November 2017
Land Rover Range Rover Drain & refill Automatic transmission fluid
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Punctuality
Communication

Excellent work & knowledge. Could not be happier with the work carried out.

Stephen
18th October 2017
Volvo C70 Air con drain and Re gas.
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Punctuality
Communication

The car was collected in the middle of the appointment window...great!
The return time wasn't specified but my query was responded to in good time so that was another plus point.
I haven't used the car yet so quality of work not yet checked, the car was clean when returned.

Stephen
11th October 2017
Volvo C70 Diagnostic Inspection
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Quality
Punctuality
Communication

Richard arrived 20 mins early for a 2 hour slot, reassured me of the possible consequences of the problem as presented & talked me through a resolution to it.
Well pleased with the visit. I didn't feel patronised.

Michelle
10th September 2017
Ford Streetka MOT with collection & delivery
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Quality
Punctuality
Communication

The Garage was brilliant. Full communication, they collected my car and returned it with no problems. Very impressesd.