This was my 2nd Click Mechanic booking, very soon after a successful first one in a different town. This one though wasn't as successful.

The booking slot was 9-11 am but my car was not collected until 11:56am, and not by Connor. I feel this could have been better communicated to me, that you were behind schedule and that someone else was coming to collect it.
The job booking was originally quoted as 3 to 3.5 hours but my car wasn't returned to me until 7:05pm.
This return time could also have been better communicated to me.

I was happy with the service we had a slight problem with the mot web sight being down and had to wait 3-day for the mot to be done
But had to keep phoning all the time they should have phoned me to let me know what was happening

I found my locking wheel nut key hadn't been returned with my car. Despite being closed Conner went to the effort of locating the missing wheel nut key and arranging for it to be returned the same day.

Thank you also to Raul who drove the missing wheel nut Key to me despite it being a Saturday evening.

Connor was really helpful, and although he needed to push back collection time the work was completed and car returned as promised and on time. Connor was really helpful, and knowledgeable too. Nothing was too much trouble. Thanks Connor. I recommend.

Extremely disappointing experience.

I booked my car in for an MOT and Full Service, with collection arranged for the morning. The booking was moved by a day due to staff sickness, which I had no issue with, but from that point onwards the communication was virtually nonexistent.

My car was collected and I was told it would be returned later that day. I received no updates whatsoever and had to check the MOT result myself online. By the evening, the car still had not been returned and my calls and messages were being ignored.

Eventually I was told the car could not be returned because it had been locked inside a car park and would be brought back by 9:30 the following morning. It still did not arrive. When I chased again at 9:54, I was told the driver was stuck in traffic due to an accident on the motorway and that the car would be with me by 11am.

I later reviewed my dashcam footage and found that the car had actually been parked from around 4pm the previous day and was not started again until around 10:06 the following morning. The footage also records a conversation at around that time where someone asks the driver where he is because I am asking for my car back, and he replies that he is “literally on his way”, implying he's been travelling for a while despite the journey having only just started.

The dashcam footage then becomes even more concerning.

Within minutes of leaving the location where the car had been parked overnight, the driver realises my service book has not been completed. Despite still being very close to the location, he does not turn around or make any attempt to have it completed properly. Instead, he searches through my car for a pen, later stops at a shop to buy one, and then fills the service book in during the journey after discussing over the phone what should be written in it.

I then received the service report which states that the service book had been stamped. It had not been stamped at all.

There were also repeated conversations about what the driver believed was an oil warning, discussion about returning the vehicle, and then deciding not to because he was already too far into the journey. At no point was I told there was potentially an issue with the car.

The footage also includes the driver discussing deliberately making excessive noise at another customer’s property with an impact gun so that the customer would send him away from a late job, which says a lot about the level of professionalism involved.

The car was eventually returned well after the times I had repeatedly been promised.

After paying for a Full Service, I am now left questioning exactly what work was actually carried out, especially when the paperwork already contains information that I know is incorrect.

I have used ClickMechanic before and previously had a good experience, but this booking was completely unacceptable. Poor communication, misleading explanations, questionable service documentation and behaviour that has left me with very little confidence in the garage involved. Read more

He was Friendly, got the job done in an hour and I'm happy with the job he did.

He was assigned due to another mechanic over running, communication was excellent.

Conner communicated with me explaining everything that was happening and kept me updated throughout, very friendly. Excellent service.

Connor did a fab job. Kept me updated. Great service. Would definitely recommend.

The garage was always amicable on the phone and kept me informed under some trying circumstaces

Very pleased with the service of Revive Performance, they did what they said they would and helped get the car through its MOT.