Luke was courteous & friendly, his third party collection service let him down ( hence the low punctuality rating), his back up team turned up 5 hours later, working nights this wasn't ideal for myself as it was left to me to chase up & find out what was happening! (Hence the mid communication rating)
Had to use alternative transport to get too & from work the first evening (Lewes/Hailsham & back),
The following afternoon I was again left to call to find out whether/when & if the car was being returned/fixed that day
The final cost was higher than the original quote even though my initial enquiry to arrange the repair (clutch replacement) was quite clear it would need transportation to his workshop as couldn't be driven. (Extra for transportation to the workshop).
Clutch replaced, driving OK for now & slightly cheaper than local garages/mechanics in Hailsham.
Nice guy & would definitely use again (work quality), just needs to improve punctuality, communication (for people like myself who works nights) & more accurate pricing (money is tight currently for us all).
Hopefully get a few years out of new part & Will recommend to friends Read more

Great work from Luke! My clutch had exploded and he dealt with it expertly.

No complaints at all
He was on time and completed the task in the two hours

Luke was very friendly positive attitude high professional skills highly recommended 👍great job keep going like that

Luke is good at his job. He gave me a quick but clear account of the job done and I am very happy with his work.

Luke was extremely helpful and efficient. He was polite, had a good idea what the problem might be from the start and was most diligent in confirming this at his garage and ensuring the rattling sound in my car was completely cured. He inspires confidence and I am extremely pleased with his efforts.

Luke has done a fantastic job and kept me updated all throughout the work being carried out and I couldn’t be happier

Luke was good, had a big problem with a faulty part which was sorted eventually. Kept me informed of how it was going!

Luke was very informative and polite and although there were some problems he got them sorted and kept me informed of the progress and I am pleased with his work

Brilliant customer service. Lovely friendly guys. Picked the car up and brought it back all done. Will definitely use again