Did a great job. In a good time.. and he was early which suited me
He was knowledgeable

Very prompt - efficient and communicative. However, I’m not convinced the pre inspection check was thorough and although many boxes were ticked - compared to previous checks by AA and RAC not really impressed. I made a point of asking the mechanic to check the body work as I am converting the van to a day/camper van. Over the phone he told me it was fine other than some minor scuffs.
There are dents in the roof - a drilled hole in the dashboard - numerous scratches including two small dents one, one in the passenger door, and a crack on the rear of the near side mirror. I find it hard to believe a detailed 175 point check was done in the time given - although the van does appear mechanically sound - apart from the rear discs and pads that are worn and were highlighted.
If I was buying the van as a trader it might have been fine - but I feel the mechanic failed to fully understand my message prior to the check - in that the condition of the body work was important to me because of the intended purpose. An expensive hour! Read more

Florin was amazing and he did more than expected , definitely book in for my MOT and future services.

Phoned ahead to ask if it was ok to come a bit earlier.
Arrived got straight down to work, completed the replacement of rear discs and pads in a timely manner.
Took the old parts away.
Great service - thank you.

All good , spot on time and completed the work. He did a test drive to validate everything is good and I got the tips for future maintanence.

Fantastic. Arrived earlier than anticipated. Quick, efficient and polite

Mechanic was friendly and proper, he did a great job and sorted it out proper

Very happy with the work & a great job done ☺️ Brake discs & pads on the front and kindly replaced my wheel with another one I had

Velea was excellent, on time, knew what to do and was very polite. Would definitely use again and highly recommend

This is the final communication I received from the mechanic, Velea, I received today. I raised a complaint with Click Mechanic over the service I received. I received no reply from anyone from Click Mechanic, but have had to listen to the mechanic whom I complained about sending me various justifications for his work.

My main concern is the poor attitude of Velea in minimalising the issue;

“Iwas paid for the starter replacement, not the diagnosis. I don't care how much the repair cost and how much you paid that
Quote for diagnosis if you are not sure what the problem is with the car. You said you are a nurse. If I tell you that I have a headache, do you investigate or give me a headache pill? Please, let's not make a tragedy”.


Full text of final advice from Velea today;


“Take my advice as it is and stop drawing hasty conclusions. Thank you, Incodata, for your collaboration and I'm glad you solved your car. Next time, you know what to do.
Don't change parts like you read on Googlek Read more