NEVER AGAIN !!! Can only leave a negative feedback on here if i tick all the right boxes
Will leave a full review on Trust pilot once i get my van checked out by a local mechanic

Service and MOT completed to my satisfaction - car collected and returned to the house - no fuss, reasonable prices - happy to use them again

Very friendly and polite

Contacted me as there was a concern and resolved it straight away

James was very responsive, professional, kindly shared his personal opinion which we were interested in and provided the report within the day. I can highly recommend him.

Rating: ★☆☆☆☆

I booked a Service and MOT for my car with Megan of Bridge Garage via ClickMechanic, expecting the job to take the usual 2-3 hours as advertised. The car was collected promptly at 8:30 AM on Thursday, and I was assured it would be returned by the end of the day. However, as 5:30 PM came and went with no communication from the garage, I began to feel uneasy. Multiple attempts to contact them went unanswered.

Finally, around 6:00 PM, I received a call explaining that the wrong oil filter had turned up, and they asked if it would be okay to return the car first thing on Friday. I reluctantly agreed, understanding that mistakes can happen. However, midday on Friday arrived, and I still had no word from the garage. Frustrated, I contacted ClickMechanic directly to escalate the issue. Only then did I receive any further information, learning that the oil filter had actually turned up incorrectly twice—a detail that was not communicated to me until I reached out for help.

The garage then advised through ClickMechanic that the car would be back with me by 1:30 PM on Friday, but it eventually arrived at 2:00 PM. To make matters worse, no paperwork for the MOT or Service was provided, and the service book was not stamped. I managed to get hold of the garage, and they advised that the service report should be available online. They also said they would send someone out that afternoon to stamp the service book and give me the MOT documents, however no one ever turned up and again no communication from the garage to say this despite saying they would let me know when they are on the way. The entire process has been far from satisfactory.

The delays caused me to take an additional day off work, which was both inconvenient and unnecessary had the job been completed in the time initially promised. This experience has been incredibly frustrating due to the lack of communication, significant delays, and the fact that I had to escalate the issue myself to get any answers. I understand that issues can arise, but keeping the customer informed is crucial, and in this case, the service fell well short.

I cannot recommend Megan or Bridge Garage based on this experience. Their lack of professionalism, failure to meet the expected timeline, poor communication, and incomplete paperwork have left me very disappointed. Read more

Megan and the Bridge Team were great! Picked the car up and brought it back. The work was tricky but handled well.

Car was collected on time and the service and communication was excellent. Very pleased with works carried out.

Really happy with the service from clickmechanic.com. The car was collected on time, the communication from the repairer was excellent and the car was returned on time. There were no surprises in terms of costs and the transaction was simple with the payment being ‘held’, pending completion of the work. Would definitely use in the future and happy to recommend.

Very good service, had my Mercedes SL serviced which is a bit of a left field sort of car, just booked them again for brakes