I’m dissatisfied with the service the mechanic provided

In the first instance, if you are unhappy with the work/s the mechanic carried out, you can open a resolution case via your ClickMechanic Dashboard. Simply select ‘Other problem’ from the ‘Actions’ dropdown menu, fill out the details and click ‘Send’ - our Customer Experience team will then be in touch to assist you.

Please do bear in mind the mechanic can also view the comments and respond, so if you’d rather just communicate with us at ClickMechanic, you can always email us at: support@clickmechanic.com

We will launch an investigation and will make a decision as to how to continue, based on the information provided by both customer and mechanic.

Please also view our Complaints Procedure at:
https://www.clickmechanic.com/help/articles/184/complaints-procedure