I’m dissatisfied with the service the mechanic provided

In the first instance, if you are unhappy with the work/s the mechanic carried out, you should open a resolution case via your ClickMechanic Dashboard. Simply select the relevant topic from the ‘Actions’ dropdown menu, fill out the details and click ‘Send’ - our Customer Service team will then be in touch to assist you.

Please do bear in mind the independent mechanic can also view the comments and respond.

We will make a decision as to how to continue, based on the information provided by both customer and independent mechanic.

Please also view our Complaints Procedure at:
https://www.clickmechanic.com/help/articles/184/complaints-procedure