Complaints Procedure

At ClickMechanic, we always strive for a ‘Right first time’ approach. We have designed the website to be super-easy to use, so even if you’re flummoxed by your vehicle, you won’t be by the website!

You can also rest assured that not only are all the mechanics within our network vetted to ensure our quality standards are met, but also the parts the mechanics supply and their labour are covered by a 12 month / 12,000 mile warranty (certain conditions apply).

As we know, things can go wrong occasionally and our friendly and knowledgeable customer service team are here to help. We have also designed an integrated Resolution Centre, so you can open a written dialogue with your mechanic and you can escalate the matter to our team, who will mediate if and when required.

If your complaint relates to a dispute with your mechanic (e.g. the amount charged, parts fitted or the quality of a repair) then please open a resolution case within your ClickMechanic account via the web link below, where you can message both your mechanic and ClickMechanic.

https://www.clickmechanic.com/resolution-centre

You are able to escalate your complaint to ClickMechanic after 3 days if you have been unable to resolve the issue with your mechanic.

If your complaint relates to the browsing, booking or payment of services, please
contact us at: https://www.clickmechanic.com/contact

We will always endeavour to help resolve your complaint as soon as possible, however, due to the complex nature of vehicle mechanics, some complaints will require a longer period of time in which to investigate and resolve. If this is the case, we'll provide you with regular updates and work with you and your mechanic in order to reach a swift and satisfactory resolution.