Complaints Procedure

At ClickMechanic, we aim to make car care simple, but sometimes things can go wrong. Here’s how to raise a complaint:

Website, booking, or payment issues?

• Email us at support@clickmechanic.com

Issues with your mechanic (work quality, charges, parts, etc)?

• Open a resolution case in your account: https://www.clickmechanic.com/resolution-centre
• This creates a written thread with your mechanic, and we can step in if needed.
• Sharing clear photos, reports, or invoices with your case is very helpful and will speed up the review.
  
• If you don’t feel comfortable opening the case yourself, let us know and we’ll open it for you.

How we handle complaints

• We’ll work with you and your mechanic to try to resolve things fairly.
• Some cases may take time to investigate. We’ll keep you updated.
• If you’re unhappy with our support, you can ask for the case to be reviewed by our Head of Customer Service.

Important notes

• ClickMechanic is a marketplace. Mechanics are independent businesses, not employed by us. Your contract, warranty, and any refund decision all rest with the mechanic.

• Payments must be made by card through our platform (not cash). This keeps records clear and may give you added card protection.

• If you’ve had repair work redone elsewhere, provide us and your mechanic with a report and invoice from that garage. Without this evidence, we can’t support your claim.

• Always give your mechanic a chance to inspect and fix issues first—otherwise their warranty may no longer apply.

• Pre-Purchase Inspections are not covered by warranty. Please see the disclaimer in your report.

For full details, please see our Terms of Service: https://www.clickmechanic.com/terms