Third party data processors

Third party data processors in the EU

Third party service Short description
Talkdesk Talkdesk's software manages our phone systems, records calls and allows us to track how well our phone lines are operating.
Salesforce Salesforce handles email communications to and from our shared email addresses, and tracks our team's performance at handling these emails.
Drift Drift provides the "live chat" feature on our website, recording chat histories and tracking our team's performance.
Pipedrive Pipedrive tracks the progress of mechanics through the applications, vetting & on-boarding process, including our communications with the mechanic.
MailChimp MailChimp emails vehicle owners who have requested to speak with a mechanic, when they are unreachable by phone.
Xero Xero provides accounting software for tracking invoices and payments.
Vero Vero provides email automation, allowing us to send you marketing or transactional emails at relevant times.
Sift Science Sift Science helps us prevent fraudulent bookings.
Heroku Heroku provides hosting services which we use to run our platform.
Google Analytics Google Analytics tracks and reports website traffic and user behaviour on our site.
Google Drive File storage and synchronization service
Stripe Payment data is maintained in Stripe
WisePops Pop ups on website
Dropbox Cloud storage
Chartio Data analytics tools
Signable Electronic signing platform used for mechanics to sign and agree to terms and conditions

If you require any further information please email dataprivacy@clickmechanic.com

Data stored outside of EU

Third party service Location Privacy and/or security policy Countries where data is transferred and appropriate safeguards
Google Analytics Google LLC,
1600 Amphitheatre Parkway,
Mountain View,
CA 94043,
USA
email data-protection-office@google.com,
phone +1.650.253.0000,
fax +1.650.618.1806
https://policies.google.com/privacy?hl=en USA

EU-US Privacy Shield certified (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active )
Google AdWords Google LLC,
1600 Amphitheatre Parkway,
Mountain View,
CA 94043,
USA
email data-protection-office@google.com,
phone +1.650.253.0000,
fax +1.650.618.1806
https://policies.google.com/privacy?hl=en USA

EU-US Privacy Shield certified (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active )
Google DoubleClick Google LLC,
1600 Amphitheatre Parkway,
Mountain View,
CA 94043,
USA
email data-protection-office@google.com,
phone +1.650.253.0000,
fax +1.650.618.1806
https://policies.google.com/technologies/ads USA

EU-US Privacy Shield certified (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active )
Google Optimize Google LLC,
1600 Amphitheatre Parkway,
Mountain View,
CA 94043,
USA
email data-protection-office@google.com,
phone +1.650.253.0000,
fax +1.650.618.1806
https://support.google.com/optimize/answer/6230273?hl=en USA

EU-US Privacy Shield certified (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active )
Facebook Ads Manager Facebook Inc.
1601 S. California Avenue.,
Palo Alto,
CA 94304,
USA
https://www.facebook.com/privacy/explanation USA

EU-US Privacy Shield certified (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC)
Sift Science Sift Science Inc.
123 Mission St.,
20th Floor,
San Francisco,
CA 94105,
USA
https://siftscience.com/security-privacy USA

EU-US Privacy Shield information for EU-US transfers: https://siftscience.com/privacy-shield
Drift Drift.com, Inc.
222 Berkeley Street
Suite 600
Boston,
MA 02116
https://www.drift.com/privacy-policy/ All data transfers from the European Economic Area, United Kingdom or Switzerland (collectively “Designated Countries”) are covered under the EU-US Privacy Shield and Swiss-US Privacy Shield Frameworks respectively.
Stripe 185 Berry Street
Suite 550
San Francisco,
CA 94107
https://stripe.com/gb/privacy Stripe has certified to the EU-US and Swiss-US Privacy Shield
Kissmetrics Kissmetrics Privacy Office
847 Sansome Street,
San Francisco,
CA 94111
https://signin.kissmetrics.com/privacy/ Kissmetrics complies with the U.S. - E.U. Privacy Shield framework and the U.S. - Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.
New Relic 188 Spear Street,
Suite 1200,
San Francisco,
CA 94105.
https://newrelic.com/termsandconditions/privacy New Relic has self-certified to the Swiss-US and EU-US Privacy Shield
Vero Vero Holdings Australia Pty Ltd.
Level 1,
251 Riley Street
Surry Hills
NSW, 2010
Australia
https://www.getvero.com/privacy/ Data Processing Addendum
Talkdesk Talkdesk, Inc.
535 Mission Street, 12th Floor
San Francisco
CA 94105
United States
https://www.talkdesk.com/privacy-policy/ E.U.-U.S. and Swiss-U.S. Privacy Shield
Salesforce Salesforce.com, inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco
CA 94105
United States
https://www.salesforce.com/company/privacy/ E.U.-U.S. and Swiss-U.S. Privacy Shield
MailChimp Rocket Science Group LLC d/b/a MailChimp
675 Ponce De Leon Ave NE,
Suite 5000
Atlanta
Georgia 30308
United States
https://mailchimp.com/legal/privacy/ E.U.-U.S. and Swiss-U.S. Privacy Shield

If you require any further information please email dataprivacy@clickmechanic.com