Firstly, the agreed mechanic did not undertake the pre-purchase vehicle inspection. He explained that he now has a team of mechanics working for him, which was not advertised on the website. However, this was not a major issue.
Mechanic (Marius) turned up on time and contacted me by telephone prior to the inspection of the vehicle (I was buying a car from Stoke and I was in Newcastle, so I used Click to check the vehicle, before driving to meet the buyer).
Once the inspection was completed, Maruis rang me to provide verbal feedback, which was highly informative. He then confirmed that the written report would be completed by his boss (Cristian).
I range Cristian for some further information regarding the outcome of the inspection and he provided detailed information. However, when I received the written report, the fault codes identified on the report were different to the ones communicated to me during the telephone call.
I contacted Cristian to make him aware of this and he confirmed that mechanics had put the incorrect information on the report (not sure if they had mixed up information from another report).
I contacted Cristian on several occasions (over a 3 day period) requesting the revised report, which I needed as evidence to show the seller. However, I never received the updated report. Now, 3 weeks later, I have finally received the updated report.
Overall, I would recommend the service, but was disappointed in the issues experienced with the written report containing the incorrect information, and the time it took to prove the correct report. Read more

Actually arrived an hour early to do the job good job I was in! Did the job satisfactory and left no mess

Cristen was very polite and knows his stuff. He also checked my battery and it was decided that it’s still good. He did mention that I might need to have rear disc brakes done. I checked the list of works to be carried in the Service and realized it was not included. So it would be good to get a quote . I have not checked the photos/report .Regards. Roger Pass

Very polite, courteous and completed the job very quickly. Very satisfied with the service received indeed

Turned up earlier than scheduled and just got stuck in with the work needed. Would highly recommend.

Did a brilliant job arrived on time , took car replacement of front and back discs and pads ,for Audi A4, and returned after of a couple of hrs . Happy to recommend

Arrived early, friendly and a great job done.
Highly recommended.

Very professional

Honest mechanics, very friendly and saved me money by doing work that wasn't required as there was another issue with my vehicle. Even though my work not completed, would highly recommend

Both were very professional and friendly. Work was carried out well and quickly.
Good communication.

Cristian Collected the car early. He was very efficient and very courteous. Will recommend