Both men that fetched the car were friendly and polite. I had phonecalls on arrival. I was working from home and agreed to get key inside front door. All went smoothly. Car was taken off for a new airbag. A 3hr job turned into a two day job but needed to be done right. At no extra cost. Keep me informed about problems and delay throughout. My son is having a new starter motor today also as recommended them to him already..

I paid for a Major Service which was carried out by ANU Import And Export Ltd Trading As ABBEY CARSAND MOT on Tuesday 17th June 2025.

My car was picked up at 09.40 and returned to me at 17:30 that day which I then checked everything was in order.  I noticed the engine didn't sound right and the car seemed worse than before.

I contacted ANU Import And Export Ltd Trading As ABBEY CARSAND MOT to let them know but they would not come and investigate and asked me to take the car to them.  As the engine lights were on, I did not feel comfortable driving it and wanted them to come out which they didn't.

I had to call out another mechanic to come to my car and diagnose the issue.  The spark plug coil was damaged and the report shows this was done on the day ANU Import And Export Ltd Trading As ABBEY CARSAND MOT serviced my car.  It costs me an additional £170 to get the issue ANU Import And Export Ltd Trading As ABBEY CARSAND MOT corrected.

I asked ANU Import And Export Ltd Trading As ABBEY CARSAND MOT for a partial refund as I'm further out of pocket but they refused.  This is awful customer service for refusing to resolve an issue they caused and not taking responsibility. Read more

Yes they were very good and completed the repair quickly , keeping us updated with the progress

Tom was helpful with diagnosis and coming back to repair car now . It is difficult for me with work to get to a garage during the day so this service is very beneficial to me.

The mechanic was friendly. after receiving the car back, i took it for a test run and it seemed to be working fine, so presumably he did a good job.

Friendly, knowledgable, arrived on time and communication was clear, called to let me know of some additional work required which we have now agreed and booked straight away

Francois was brilliant he contacted me about other issues. He had the car collected on time. Communication was good considering he was busy. Definitely recommend.

The mechanic came to pick up the car as arranged. We talked about the work to be done especially the steering rack which needed replacing. Afterwards he explained the steering needs to be aligned which I have had done.

If you're looking for an incompetent, dishonest fraudster then Francois is the one for you. Know this, that no matter how liable he is for any damaged caused, items not reported, works not completed he will still charge you and accept zero responsibility for his incompetence. There's no point going to ClickMechanic as they are as impotent as Francois. Your best course of action will be Trading Standards, as they will take action. I hope this review saves at least one person from using this fraud. I suggest going elsewhere.

Francois was great, excellent communication and great service happy with his service