Williamson Bros , Scotland - East | ClickMechanic
(39 ratings)
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35 years professional experience
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99 completed bookings
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Active since January 2022
Qualifications
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- Motor Trade Ombudsman
- Service Sure Member
- Over 50 years combined mechanical experience, independant garage
Williamson Bros , Scotland - East | ClickMechanic
Paul C
15th October 2025
MINI Mini Clutch replacement
Overall
Quality
Punctuality
Communication
work was carried out as planned. Car was collected on time and I was kept informed of progress. good start. When car was delivered back to me, I noticed an oil puddle on the floor. I got back in touch with the garage and they were quick to suggest corrective action. They collected the car again and delivered it back to me later that day. Their speedy collection and return of my car is where my problems started. Too keep insurance costs low, I had a black box plugin device into the OBD. This recorded the mechanic's erratic driving and one alarming event of driving my car at 57mph in a 30mph zone and the insurance emailed me later that day that they were cancelling my insurance. I had to get back in touch with the garage to ask for a letter for my insurance that the car was in their possession. When I received the email from the garage owner, there was no hint of an apology and almost sounded like they were doing me a favour. Myinsurance accepted this letter and removed the driving offence/event from my record and did not cancel my insurance. But this event was not isolated as my score is still extremely low due to the mechanics erratic driving. This is not on ClickMechanic as this site makes it easier and streamlines the service of finding a mechanic but they need to hold their recommened mechinics to higher standards. I am likely to be given a poor renewal price in a few months due to this too costing me more to insure the car. Read more
Reply from Williamson Bros:
Unfair and contradictory feedback
1 star for communication yet customer states "I was kept informed of progress"?
1 star for quality yet states in his email "I am pleased with the work carried out"
Regarding the "speeding", this was on an open B road on the outskirts of a small village and not in any way a built up area. Our driver was genuinely mortified when we informed him of this as he thought this country road was a 60mph zone, hence he was travelling at 57mph, within the 60mph that he thought it was. He is a mature driver who has been with us for 2 years without a single incident or issue.
Further to which, your email comments "I accept this may have been a genuine mistake and maybe I should have alerted your driver to the black box. Pesky little things, I hate it and I’m not renewing with this insurance company.
Then customer also states:-
"No hard feelings and I do regret leaving the feedback on Click Mechanic now and not just picking up the phone to speak with you."
I agree, so remove the negative and unfair review then?
Every review we have contradicts this review.
We take pride in our work and the service we provide. on this occasion a genuine mistake was made which we rectified for the customer with a letter to his insurance company.
We make very little on Click Mechanic jobs, taking into consideration the "Free" pick up and delivery service and in this case the customer was over an hour away, so 4 hours in total, and we pay our driver to collect your car for Free.
We do not get paid what the customers actually pays Click Mechanic, as they are just the online "middle man" booking service that charges the customer a chunk of commission for all the work and parts we supply for the customers car.
Read more
5th March 2025
Mercedes-Benz CLA Full Service
MOT with collection & delivery
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Quality
Punctuality
Communication
First time I have used this garage but full service and MOT completed without any major issues.
Good communication from everyone concerned apart from a mix up with my mobile number which was rectified.
Will definitely use again.
24th January 2025
MINI Mini Paceman Clutch replacement
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Quality
Punctuality
Communication
Very friendly service. Happy with the work they've done and with the timescale.
Communication throughout the process was great, and the car is running well now. Cheers.
31st December 2024
Citroen C3 Picasso Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication
Brilliant but I wish that they had brought my car back to the house after completing the job.
Reply from Williamson Bros:
Thank you Andrew.
We were booked for collection and delivery, we leave a car at the address so we can get back. Mathew our driver was at your house to collect the car but you had already delivered the car to us therefore no car was at your house to return in. Apologies we would have delivered it back had I known it was easier for you and I could have picked Matthew up.
Please do not hesitate to contact us if you ever need anything and we will collect and deliver if you mention it to Emily.
All the best for 2025.
23rd December 2024
Ford Focus Brake discs and pads replacement - front (both)
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Communication
Great service, great communication and very punctual.
Will definitely use again and would highly recommend! 😊
16th October 2024
Ford Focus Thermostat replacement
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Punctuality
Communication
Very happy with work done and car working perfectly again thanks to the mechanic
26th September 2024
Ford Fiesta Interim Service
MOT with collection & delivery
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Punctuality
Communication
I cannot praise him enough. He was very polite, courteous and had a lovely smile! It was so easy to book, no hassle picking up or dropping off the car. So so pleased with the efficiency of the service. I have had issues with garages in the last 2 years but I cannot fault this company at all. Outstanding.
Thank you so much.
18th September 2024
Vauxhall Astra MOT with collection & delivery
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Punctuality
Communication
Very fast service. Picked up the car on time and returned it alot sooner than I was expecting. Guy who picked up my car was friendly and done his best to make sure I wasn't without my car long.
16th September 2024
Ford Fiesta Brake discs and pads replacement - front (both)
MOT with collection & delivery
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Quality
Punctuality
Communication
Absolutely fantastic job carried out. Called me with updates so I was aware of any issues and kept me informed.
9th September 2024
Mitsubishi Outlander MOT with collection & delivery
Full Service
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Communication
Williamson Bros were great, I would highly recommend them. Friendly and professional
Technical workshop managing director John is a time served master mechanic, previous Vauxhall master Tech and Lotus workshop manager with the last 13 year spent running a busy workshop working on every and any make. Managing director Paul and founder has 35 year experience in all aspects of the motor trade running the garage and general managing day to day. We are an independent garage covering all mechanical work from, clutches, timing belts/chains, servicing, mot/repairs, brakes, tyres, welding and batteries.