Eastman Way Mot Center Ltd , Hertfordshire | ClickMechanic

Book Eastman Way Mot Center Ltd

(2 ratings)

  • 15 years professional experience

  • 5 completed bookings

  • Active since November 2021


  • NVQ Level 3 Qualified
  • IMI Member
  • ATA Level 3 Accredited

Eastman Way Mot Center Ltd , Hertfordshire | ClickMechanic

Alidad A
With our expert team of qualified technicians, our fully equipped service center, and years of experience in the motor industry, we are a leading company in vehicle repairs, car body and accident repairs, gearboxes, clutches, tires, used cars and vans, diagnostics and MOT Testing.
1st January 2022
Audi TT Roadster Car Won't Start Inspection
Fuel pump test and out call

Alidad arrived right at the end of the 2 hour time window I was given for his arrival. He showed up in a Mercedes with two of his mates, with very little in the way of tools or equipment. The issue was with the fuel pump, so I was confused by them emptying put my boot to have a look in there.

Reply from Eastman Way Mot Center Ltd:

Hi Daniel,
I am sorry you feel your experience with us wasn’t up to your expectations but we try to help our customers as much as possible on our side.
In terms of communication, we tried to contact you twice and failed before your friend responded to us stating you were not available and we should schedule a time after 6pm. The office also confirmed the time was scheduled between 6-8pm as you are aware that those are out of business hours but we managed to make the appointment before the time window was over and perform the diagnostic. As a professional, it is our duty to make sure we are equipped with enough tools to carry out the task which at the time was diagnostic not repair so we had suitable tools with us at the time.
As for checking your boot, we witnessed there was a lot of moist in your boot so we wanted to make sure there was no wiring issues. After we did the diagnostic we advised you to transport your car to the workshop with the recovery. We did not hear anything back from you until today when you informed us that you had decided to choose another local garage instead. You did not mention any issues with us so we could have resolved it then.
We wish you the best and hope to be able to help in the future.
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27th December 2021
BMW 3 Series Clutch replacement

Ali is a great guy, kept me informed of the problem and the delay in obtaining the correct spare parts for clutch replacement. It was frustrating when the car parts store didn't deliver the correct clutch on time leaving me without the car for the weekend when I had scheduled my family event. Ali was quick enough to respond as soon as the replacement part received and the work done diligently. Ali is knowledgeable, also gave good suggestions on how to care for the clutch while driving.