SMITHS FORD , West Midlands | ClickMechanic

(32 ratings)
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33 years professional experience
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108 completed bookings
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Active since March 2021
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- IMI Member
- Blue Oval 3 x warranty company repairer
SMITHS FORD , West Midlands | ClickMechanic
Peter R
28th March 2023
Lexus RX 450h Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Happy with the work carried out, not to happy that i got a phone call after they had collected the car to say that they couldn't get the parts for the price that i had been quoted so increased by £60!!
24th February 2023
Renault Trafic Clutch master cylinder replacement
Overall
Quality
Punctuality
Communication
Nice friendly. Good service. Like the fact they pickup and drop off. Brilliant.
14th February 2023
Mazda Mazda5 MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Arrived within alloted time period for collection of car.
No face to face contact with actual garage or their staff other than being told they were "very, very short staffed."
Had to chase up with garage as the day was nearing closing time. Was informed that car had failed its MOT, but that they had not had time to investigate further the cause of excessive emissions - as such, car could not be returned that day.
Was advised to contact them again same time again tomorrow- but that it could possibly be an expensive job.
Was contacted the next day by garage to say that the car had now passed its MOT using a cheaper solution.
I'd asked to be contacted once car being driven back to collection location.
I had to chase this up twice by text as below:
[11/02, 17:21] Richard: Do you know what time car will be dropped off?
[11/02, 20:17] Richard: Has the key been dropped off?
[11/02, 20:17] Smiths GARAGE. MAZDA: Sorry yes hours ago apologies
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23rd January 2023
Ford Focus Alternator replacement
Vehicle Health Check
Overall
Quality
Punctuality
Communication
All good work and good communication , well impressed will definitely use you again in the future
9th January 2023
Jaguar XF Alternator replacement
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Quality
Punctuality
Communication
A good job done only challenge was it was due to be collected for repair on Thursday, then Friday and was finally it was collected on Monday
Otherwise good guys
28th December 2022
Ford Transit Clutch master cylinder replacement
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Punctuality
Communication
He was brill very quick and efficient, a very pleasant and knowledgeable man.A good experience all round would recommend to all.
22nd December 2022
Ford Focus Alternator replacement
Alternator belt replacement
Overall
Quality
Punctuality
Communication
Yes was little late but apologised for the delay and carried out the work quickly and efficiently in my drive
28th November 2022
Nissan Qashqai Clutch replacement
Overall
Quality
Punctuality
Communication
Picking up my vehicle was fine however it was taken on Thursday at 12:30. Pete had rang ahead which was good but said it maybe back later on if not Friday .
I had to keep calling to see when it would be returned and it’s been returned today Monday at 3:15 . I was called to say could i either pick it up or drop the man back to the garage who was returning my car . I currently have a broken leg so my daughter had to take the young man neck to the garage in her car . I was also told there was an additional cost of £40 for transporting my car to the garage even tho it was said that it could be done on my drive 🥵.
27th November 2022
Vauxhall Vivaro Clutch master cylinder replacement
Overall
Quality
Punctuality
Communication
clutch master cylinder replaced picked van on time returned. back same day afternoon. Good. job. completed
8th November 2022
Land Rover Discovery Sport Diesel particulate filter (DPF) physical clean and regeneration
Overall
Quality
Punctuality
Communication
I don’t who my mechanic was. I just met the collection and delivery driver. It is hard to give a rating on quality or communication as I didn’t really talk to anyone apart from the above driver, but on the whole very happy with the work carried out