Alhambra Garage Ltd , Staffordshire | ClickMechanic

Book Alhambra Garage Ltd

(22 ratings)

  • 30 years professional experience

  • 113 completed bookings

  • Active since November 2020

Qualifications

  • NVQ Level 3 Qualified
  • RAC Approved Garage Member
  • Autofirst Network Member

Alhambra Garage Ltd , Staffordshire | ClickMechanic

Tom H
We are a small family run business established in 1984. Our main aim is to deliver professional services to the highest standards as we pride ourselves on keeping our customers happy and delivering their requirements whilst keeping it at an affordable cost. We provide a wide range of services from an Interim service, MOT to a wide rage of repairs.
Andrew
17th December 2021
Land Rover Range Rover MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication

Dropped off car a bit late but communicated well. Job was done very well and driver was vey polite. Will use again.

Dean
18th November 2021
SEAT Ibiza Shock absorbers replacement - rear (pair)
Overall
Quality
Punctuality
Communication

Brilliant service picked my car up did the work and returned all in the same day would highly recommend.

Stuart
24th September 2021
Hyundai Tucson Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication

So, what I’m about to say is partly my own fault - I want to make that quite clear from the outset.
The first appointment, on a Monday, was supposed to be any time between 10.30 - 12.30 (vehicle collection). He arrived at 12.30, so within parameters. Fine, but when I said I needed it back by 3 pm we hit a problem (this is the bit that’s my fault, I’d said that it would be available all day, but my wife needed me to pick up my two boys from school)
However, the mechanic was happy to reschedule and we settled on the following Wednesday - he specifically said between 9 - 9.30 and entered it into his phone there and then.
I got an email telling me that it would be collected between 9 - 9.30 and a text saying the same, so I fully expected the vehicle to be collected between 9 - 9.30.
10 am came round and no collection. I rang and I texted to find out what was going on and a text came back telling me he’d sent an email around 9 am to ask what time was good for me!! (I could have been sarcastic and said between 9 and 9.30 as I’d been told three times, but I didn’t). I had to go out, so I was concerned that I’d miss my prior appointment, made because I was expecting the mechanic to be here at the time stated. (The text was actually sent at 9.13)
By the time the car was collected, some time after 11.am, I got worried that it may not be ready in time for the school run, so rang the garage and sent a text. I was assured that it would be back before 3 pm.
I have no idea what time the car was delivered back to me because nobody knocked on the door to let me know it was back and it wasn’t parked back on the drive from where it had been picked up and I can’t see the road from my house.
I had to make emergency arrangements for the collection of my boys from school because I wasn’t aware that the car was back - if indeed it was! No phone call, no text - nothing.
So, in summary, if you want good timely service with good and effective communication, I wouldn’t choose this garage.
As for the work carried out, I haven’t driven the car because it’s my wife’s but she has no complaints.
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Stephen
28th August 2021
Renault Kadjar Major Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

very good service received and very happy with the work carried our. I was concerned that i would not get a proper service BUT i was proved wrong well done and thank you

Junior
12th August 2021
Honda Civic Brake caliper replacement - rear (passenger side)
Brake pads replacement - rear (all)
Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication

Great stuff. Told me that previous work done on the car was the route cause of the problem. Also rectified other issues too.

Gary
12th August 2021
Vauxhall Insignia Sports Tourer Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication

Yes very happy with the work they carried out. The guy who pick and dropped my car off was very polite and friendly.

Beverley
27th July 2021
Vauxhall Corsa Air conditioning regas (R134a Gas ONLY)
Overall
Quality
Punctuality
Communication

Kept in touch. Was prompt in collecting and delivery. Very helpful and friendly

Barbara
11th July 2021
Citroen DS3 Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication

Very happy with work. Car was collected earlier than time slot but rang to check it was ok first. Will most certainly use Alhambra again

Gail
10th July 2021
Peugeot 206 Radiator replacement
Overall
Quality
Punctuality
Communication

I'm very happy with the work and communication, they collected my car and then dropped it off

Jo
11th June 2021
BMW 3 Series Labour
Overall
Quality
Punctuality
Communication

Yes all good 👌 no complaints at all - service and sensor replaced and advised me it was a different sensor rather than just replacing the wrong one