D & M AUTO MOBILE SERVICES LTD , London | ClickMechanic

Book Marcus

(56 ratings)

  • 12 years professional experience

  • 130 completed bookings

  • Active since February 2020

Qualifications

  • NVQ Level 3 Qualified

D & M AUTO MOBILE SERVICES LTD , London | ClickMechanic

Marcus T
Amol
9th July 2020
BMW 3 Series Renew the brake servo pressure sensor
Overall
Quality
Punctuality
Communication

Marcus was great. Top bloke, very nice and polite. Honest with the diagnosis, and repaired it swiftly. Definitely recommend and will use again.

Pradeep
8th July 2020
Mercedes-Benz C-Class Lambda sensor replacement
Overall
Quality
Punctuality
Communication

Yes. Very professional. He found the faulty sensor and changed it. will definitely use them again for both my cars. Thank you very much.

Reply from Marcus:

Thank you for your review.

Dawn
7th July 2020
Kia Picanto Full Service
Overall
Quality
Punctuality
Communication

Marcus was on time, helpful, courteous, tidy and the car is running very well which was the idea of the service! No complaints whatsoever.

Reply from Marcus:

Thank you for your review.

Sumiti
7th July 2020
Fiat 500 Lower headlight come away from bumper. Repair plastic for headlight surround and refit bumper
Overall
Quality
Punctuality
Communication

Marco was amazing. He kept in touch about my part delivery and even came sooner then expected appointment. And price was brilliant. And I even got some money back as not all parts were used. Which was great. Will definitely recommend :)

Reply from Marcus:

Thank you for your review.

Fopefoluwa
7th July 2020
SEAT Ibiza Spark plugs replacement
Overall
Quality
Punctuality
Communication

Mechanic was friendly.
Problems:
1. I booked for Thursday 8-10am as I needed my car urgently. They called at 9:43am stating the parts weren’t in and they’ll be able to come over later that day. They then called at 4:33pm, stating they could not get it done today, I thought this was quite rude considering I could have booked other mechanics in the 7 odd hours they had me waiting.
2. Danny came on Friday, fixed my spark plugs and told me I still needed a ‘coil pack’. I’m not a fan of mechanics scamming people when it comes to cars because people may not know too much about them. I asked him if all 4 ignition coils needed to be replaced, he said ‘probably’ and proceeded to say he’ll go to his next job, then send me a quote so he could complete the work on the Friday.

I didn’t receive any further correspondence on their part until I emailed questioning them. They replied the following day stating that they’ll send over a quote and they’ll be able to get the parts on Monday.
So I needed my vehicle on Thursday and they said I potentially wouldn’t be able to use it until Monday.
I then received an outrageous quote for basically £200 for a coil pack replacement.
I asked if all 4 needed to be replaced, to which they replied that probably only 2/3. So why would I need to spend more on 1 or 2?
I decided to contact a more reliable mechanic on Saturday, he told me I only needed one ignition coil replaced, did it for me in a matter of minutes and I was able to use my vehicle again.

I will not be working with this company again.
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Reply from Marcus:

Dear Fopefoluwa, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll aim to do better in the future.

Please feel free to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Thanks

Marcus.

Nik
6th July 2020
BMW 2 Series Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication

Quality of work was good, very quickly completed too. Danny called to reschedule due to the wrong parts being made available, but then needed to again reschedule to the following morning. Not an issue at the moment with working from home every day, but can’t give full ratings for that reason.

Reply from Marcus:

Thank you for your review.

James
1st July 2020
Mercedes-Benz E-Class Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication

Marcus called to say exactly when he’d arrive, was very friendly and carried out the work quickly and as far as I can tell has done a super job. Excellent service, am very pleased.

Reply from Marcus:

Thank you for your review.

Peter
30th June 2020
Ford Transit Connect Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
Brake caliper replacement - rear (driver side)
Replace wheel stud on offside front wheel
Overall
Quality
Punctuality
Communication

Happy with the work carried out. Very friendly. Good communication. Tidy as well.

Reply from Marcus:

Thank you for your review.

Barry
30th June 2020
BMW 3 Series Interim Service
Rectify oil leak fault. Found timing chain tensioner loose
Overall
Quality
Punctuality
Communication

Found the problem with my oil leak straight away and saved me a expensive bill.Carried out the oil change.Great customer service and very friendly highly recommended.

Reply from Marcus:

Thank you for your review.

Matthew
29th June 2020
Kia ceed Crankshaft (CKP) position sensor replacement
Overall
Quality
Punctuality
Communication

Great guy contacted me almost instantly then came on time and fixed the car quickly! Very happy with the service thank you!

Reply from Marcus:

Thank you for your review.