EAST MIDLANDS AUTO , Leicestershire | ClickMechanic
(107 ratings)
-
25 years professional experience
-
275 completed bookings
-
Active since July 2019
Qualifications
- City & Guilds Level 3 Qualified
EAST MIDLANDS AUTO , Leicestershire | ClickMechanic
Marco F
23rd October 2020
Nissan Qashqai Interim Service
Overall
Quality
Punctuality
Communication
Great but they arrived 45 mins early and so had to wait. Very polite about it though
22nd October 2020
Hyundai i30 Brake pads replacement - front (all)
Interim Service
MOT with collection & delivery
FIT REAR PADS
CLEAN WASHER PUMP AND BLOW OUT ALL WASHER LINES TO FREE UP OF DIRT.
Overall
Quality
Punctuality
Communication
EAST MIDLANDS AUTO was horrible. Gave wrong and rubbish check report, overpriced, windscreen washer claimed fixed not working at all...... Total waste of time and money. Never use again neither website or same mechanic left me out of pocket and still looking for another mechanic to fix
Reply from EAST MIDLANDS AUTO:
Good afternoon Mariam,
we are sorry to hear of your complaint in this instance, we believe there must be some confusion regarding your vehicles repairs.
After reviewing your vehicle summary, we can confirm the following.
1) your vehicle was in for brake pad renewal (front) & MOT / Interim service as chosen by you.
2) upon MOT (by an independent garage) not ourselves. It was noted that your rear pads also required renewing due not meeting requirements alongside your windscreen washers providing insufficient fluid.
Therefore these items require doing to ensure your vehicle is safe and operational for you and other road users.
all information can be found online as well as your certificate.
we always ensure we give options to our customers to help suit there needs / budget offering the most bespoke personalised 5 star customer service that we pride ourselves on.
we offered the option to replace the washer pump however we would try the cheapest option first to jet/ clean the washer pump therefore saving you money.
we did inform you this works 90% of the time however you may require a new washer pump should the fault re-occur.
All our works are covered by a 12 months parts & labor guarantee. we are more than happy to assist you as it is your right to this service. of course collection & delivery will also be free of charge along with a complimentary wash as standard, all part of our award winning service.
should you have any questions or require any further assistance, please feel free to contact us.
kindest regards
EMA Customer Services.
Read more
19th October 2020
Hyundai Lantra Timing belt replacement
Overall
Quality
Punctuality
Communication
Dont think I met the mechanic only the driver who picked the car up. However, when speaking to the garage over the telephone I found them knowledgeable and very accomadating.
16th October 2020
Ford Focus MOT with collection & delivery
Full Service
Windscreen washer pipework replacement
Overall
Quality
Punctuality
Communication
Everything was good. I couldn't recommend any better service to don't have to worry about driving to the garage and doing the MOT.
12th October 2020
Toyota AYGO Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Never used Clickmechanic before, but thought I would give it a try.
I found the whole process very efficient and far cheaper than my normal route, a dealership or a garage. Collected my car and returned it super quick.
Perfect.
Im glad I tried and will use again
12th October 2020
Volkswagen CC Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
First class service again from start to finish. Always kept informed and work carried out to a high standard. Prompt collection and delivery upon completion, all within the stated timeframes. Highly recommend.
11th October 2020
Peugeot 3008 Crossover Timing belt/chain replacement
Overall
Quality
Punctuality
Communication
I didn’t meet the mechanic as my car was collected from home however I asked the mechanic to check an ongoing leak (separate issue to what my car was booked in for) which he did and subsequently called me to advise on the probable cause. The booked work was carried out efficiently and at a very reasonable price compared to that price quoted by the main dealer. I was able to amend my booking to include additional work and was given a revised quote before agreeing to go ahead with this. My car was even washed before it was returned to me. Overall an excellent and very satisfactory service!
11th October 2020
Vauxhall Zafira Tourer MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
I am happy with the work
The service light is still on ,however I was told that was to do with faulty parking sensors
We shall see
The car was cleaned and the driver was courteous
Thankyou
10th October 2020
Citroen C1 MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Friendly mechanic, it was an MOT and service on our car. All seems to be well. Happy so far.
9th October 2020
Ford Kuga Timing belt replacement
Overall
Quality
Punctuality
Communication
Dean was friendly and professional.The car was collected and returned on time as arranged The car was washed and tyres blackened.It was returned with a plastic cover on the drivers seat and paper mats on the floor.
I would definitely recommend East Midlands Auto!
'Approved Service & Repair Centre' Renowned for for high Customer Service throughout the car Industry. Offering Main Dealer Service - Not Main Dealer Prices.
Timing belts - clutches - exhausts - servicing - repairs - diagnostics
Registered by the good garage scheme
V.A.G service & diagnostic specialists
Rest assured of a very warm welcome, expert advice & value for money.