The Servicing Master , Berkshire | ClickMechanic

Book The Servicing Master

(46 ratings)

  • 10 years professional experience

  • 187 completed bookings

  • Active since January 2017

Qualifications

  • Other Accreditation

The Servicing Master , Berkshire | ClickMechanic

The Servicing M
The Servicing Master has been created by a dedicated group of people with a desire to offer a one stop shop for all your vehicle needs. Whether it’s a service, mechanical repair or a bodywork repair our technicians are here to help. If it’s quality and speed that you need come to The Servicing Master.
Karl
15th May 2021
Nissan X-Trail Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Car was picked up in my allotted time. They carried out the M.O.T and service without any issues and what was quoted was exactly what I paid so no surprises. I would have no problem using this service again and also my wife has used this service before. So spot on CLick Mechanic what a great service

Oliver
15th May 2021
Audi A1 Coil spring (road spring) replacement - front (both)
Front Disc and Pads
Overall
Quality
Punctuality
Communication

Excellent garage. Collected the car swiftly with great communication on arrival time and kept me updated with the work being carried out. Very happy with the service indeed.

Michael
12th May 2021
Fiat 500 Clutch replacement
Engine Mount Rear
Overall
Quality
Punctuality
Communication

Clutch replace seems to be OK so far at a very good price. Reported a broken engine mount during the work, labour charge for replacement was quite high just for this in relation to the cost of an entire clutch replacement. Not sure if this was a complex job....................

Charles
12th February 2021
Honda Jazz MOT with collection & delivery
Full Service
Nearside Front Track rod end ball joint dust cover
Nearside Rear Shock absorbers
Overall
Quality
Punctuality
Communication

Very happy with the work carried out, mechanic was friendly. Good phone call to outline advisory work etc. arising work from MOT and Service

Dean
17th January 2021
Volkswagen CC Major Service
MOT with collection & delivery
Front Outer Brake pad(s) LABOR
WIPER LABOR
Overall
Quality
Punctuality
Communication

Very happy with all work done. Quick and speedy service, love the pick up and drop off facility

Jessica
31st December 2020
Nissan Juke MOT with collection & delivery
Full Service
Front Windscreen washer provides insufficient washer liquid
Overall
Quality
Punctuality
Communication

I have no idea whether the mechanic was friendly and knowledgeable
as there was absolutely no communication from them at any point.

My car was collected nearly 3 hours after the time I was given by the driver (1 hour after the time slot given by Click Mechanic). Collection slot - 8-10am; driver text (at 10pm the night before!) to say they'd collect at 8am; after me calling several times they finally arrived at 10.50am.

I wasn't called at any point during the day about my car although the driver assured me I would be called before any additional work was undertaken.

I called the driver (the only number I had) at 4pm to find out when my car would be returned and was told someone would call me back.
They didn't.

I only found out the MOT had been done when I got an email at 5pm saying I had been charged (and charged an additional, unagreed £35).

I called the driver again at 6pm when I still hadn't heard from them and was told he was 20mins away. When he arrived he was unable to tell me where the £35 additional charge had come from (fair enough- not his job I guess, but would be nice if someone had told me!).

Raised a case via Click Mechanic and got a message from the garage to say the additional charge was for filling up windscreen wash. £35!!!
(In addition, car hadn't been cleaned inside or outside - no idea if that's standard or not, but it's always been done by local garages in the past.)

Checked Click Mechanic website again and saw that windscreen wash should be inc. in the Full Service I paid for. Click Mechanic were very nice when I called but said they couldn't do anything as it's between me and the garage and that there is a difference between a windscreen wash top-up (included) and filling it up (not included). Debatable in my opinion, but either way, surely not a £35 job.

This was my first time using this service and I can only assume I was just unlucky and got terrible service (from an otherwise highly-rated mechanic!) and perhaps my experience would have been as expected had I been assigned a different mechanic.

However, I am most definitely put off and will not be using Click Mechanic again - and will be advising anyone who asks to steer clear of them. It's a great idea, but I think the addition of a "middle man" who can't help when things go wrong just overcomplicates things.
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Paul
26th December 2020
Ford C-MAX Glow plugs replacement (all)
Overall
Quality
Punctuality
Communication

good service received and all repairs carried out ,
Place a little hectic when first arrived , but overall all good .

Graeme
13th December 2020
Peugeot 308 SW Clutch replacement
Overall
Quality
Punctuality
Communication

Car collected from home and delivered back the following afternoon having had a replacement clutch. Excellent service with no waiting around for parts (previously experienced over 2 week delay at a Peugeot main dealer waiting for a single bolt to come from France!) and a guaranteed price up front.

Chris
27th October 2020
Renault Clio Timing belt replacement
Overall
Quality
Punctuality
Communication

Yes very good and very helpful where he could be. Will be returning as friendliness is priceless.

Daniel
21st October 2020
Peugeot 508 MOT with collection & delivery
Fan belt replacement
MOT Fail work + Tensioner Pully replac e
Overall
Quality
Punctuality
Communication

Work carried out very well. Staff polite, car pick was prompt and delivered car car.
Will use these again.