The Servicing Master , Berkshire | ClickMechanic

Book The Servicing Master

(41 ratings)

  • 10 years professional experience

  • 170 completed bookings

  • Active since January 2017

Qualifications

  • Other Accreditation

The Servicing Master , Berkshire | ClickMechanic

The Servicing M
The Servicing Master has been created by a dedicated group of people with a desire to offer a one stop shop for all your vehicle needs. Whether it’s a service, mechanical repair or a bodywork repair our technicians are here to help. If it’s quality and speed that you need come to The Servicing Master.
Jessica
31st December 2020
Nissan Juke MOT with collection & delivery
Full Service
Front Windscreen washer provides insufficient washer liquid
Overall
Quality
Punctuality
Communication

I have no idea whether the mechanic was friendly and knowledgeable
as there was absolutely no communication from them at any point.

My car was collected nearly 3 hours after the time I was given by the driver (1 hour after the time slot given by Click Mechanic). Collection slot - 8-10am; driver text (at 10pm the night before!) to say they'd collect at 8am; after me calling several times they finally arrived at 10.50am.

I wasn't called at any point during the day about my car although the driver assured me I would be called before any additional work was undertaken.

I called the driver (the only number I had) at 4pm to find out when my car would be returned and was told someone would call me back.
They didn't.

I only found out the MOT had been done when I got an email at 5pm saying I had been charged (and charged an additional, unagreed £35).

I called the driver again at 6pm when I still hadn't heard from them and was told he was 20mins away. When he arrived he was unable to tell me where the £35 additional charge had come from (fair enough- not his job I guess, but would be nice if someone had told me!).

Raised a case via Click Mechanic and got a message from the garage to say the additional charge was for filling up windscreen wash. £35!!!
(In addition, car hadn't been cleaned inside or outside - no idea if that's standard or not, but it's always been done by local garages in the past.)

Checked Click Mechanic website again and saw that windscreen wash should be inc. in the Full Service I paid for. Click Mechanic were very nice when I called but said they couldn't do anything as it's between me and the garage and that there is a difference between a windscreen wash top-up (included) and filling it up (not included). Debatable in my opinion, but either way, surely not a £35 job.

This was my first time using this service and I can only assume I was just unlucky and got terrible service (from an otherwise highly-rated mechanic!) and perhaps my experience would have been as expected had I been assigned a different mechanic.

However, I am most definitely put off and will not be using Click Mechanic again - and will be advising anyone who asks to steer clear of them. It's a great idea, but I think the addition of a "middle man" who can't help when things go wrong just overcomplicates things.
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Paul
26th December 2020
Ford C-MAX Glow plugs replacement (all)
Overall
Quality
Punctuality
Communication

good service received and all repairs carried out ,
Place a little hectic when first arrived , but overall all good .

Graeme
13th December 2020
Peugeot 308 SW Clutch replacement
Overall
Quality
Punctuality
Communication

Car collected from home and delivered back the following afternoon having had a replacement clutch. Excellent service with no waiting around for parts (previously experienced over 2 week delay at a Peugeot main dealer waiting for a single bolt to come from France!) and a guaranteed price up front.

Chris
27th October 2020
Renault Clio Timing belt replacement
Overall
Quality
Punctuality
Communication

Yes very good and very helpful where he could be. Will be returning as friendliness is priceless.

Daniel
21st October 2020
Peugeot 508 MOT with collection & delivery
Fan belt replacement
MOT Fail work + Tensioner Pully replac e
Overall
Quality
Punctuality
Communication

Work carried out very well. Staff polite, car pick was prompt and delivered car car.
Will use these again.

Penny
30th August 2020
Renault Clio MOT with collection & delivery
WINDSCREEN ALIGNMENT
REGISTRATION PLATE LAMP
Overall
Quality
Punctuality
Communication

Had my MOT done They didn’t do any work until they phoned me fantastic service on time communication great will do business again and tell my friends and family thank you

Carl
11th June 2020
Lexus IS 200 Interim Service
Tyre rotation change
Overall
Quality
Punctuality
Communication

Couldn’t fault the service I received they called before carrying out any work.

Penny
11th February 2020
Ford Fiesta Timing belt replacement
Overall
Quality
Punctuality
Communication

Very happy with the work carried out - replacement of the timing belt. Good communication. Car was picked up from home on Friday eve and returned the next day.

Paul
4th February 2020
BMW 3 Series Clutch replacement
Overall
Quality
Punctuality
Communication

The Guys were all really helpful, managed to pick up the car earlier than anticipated and were in constant contact with me throughout the whole process. Would highly recommend!

Michael
27th January 2020
Volkswagen LT Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication

Perfect!!!! Quick, no fuss Job done, most annoying thing was having to fill out this stupid form at the end.