Really nice people,
Communication and service was exceptional. Car was returned when advised it would be and was well taken care of.

AWFUL.

DO NOT USE!!!! I wouldn’t wish Valley Autos on my worst enemy.

I initially contacted Valley Autos because I had a stuck calliper and worn brake pads and discs. I arranged for them to inspect the car first — this was on a Sunday, so I paid extra for the ‘premium’ service. After the inspection, they informed me I also needed a new calliper. With my brakes now disconnected, they left the car and safe until the next day.

When they returned Monday with a calliper — it was the WRONG one. I’d already taken the day off work expecting the repair to be done, but nope — still no working car. Tuesday rolled around, still no calliper, still no car, and another wasted day off. Sure, I get that sourcing parts takes time, especially on a weekend — but when they did finally order them, they still got it wrong.

Finally, Wednesday, after three full days of me being without a vehicle and unable to work, they managed to get the parts and finish the job. Despite everything, I stayed calm and gave them the benefit of the doubt. Mistakes happen, right? If the service is professional and the work is solid, I’m happy to pay. That’s not what happened here.

Shortly after the job was “done,” I noticed damage to the inside of my alloy wheel — freshly refurbished, diamond-cut alloys, now scratched down to the paint. Clearly from carelessly removing and refitting the wheel. No respect or attention to detail.

And just as I was discovering this, I started getting calls and messages demanding payment. Unbelievable. It took them three days to sort their mess out, but I couldn’t even get a few hours to make a payment? The urgency made sense in hindsight — they probably knew the state they’d left my car in and didn’t want me to realize it before handing over the money.

When I raised the damage with them, I was dismissed. No apology, no goodwill gesture, no offer to put things right. Just a token £40 offered begrudgingly — based on their assumption that a wheel refurb doesn’t cost more. As if I’d take their word for anything after what I’d just experienced.

And the cherry on top? The whole thing cost me over £300. What a mug.

Fast forward 4 months — I get a brake fluid warning light. Strange. I top up the fluid and take it to a real garage. I mention the replaced calliper and ask them to take a look. What they found was shocking:
1. The flexi hose wasn’t fixed in place — it’s meant to be secured through a bracket to reduce stress and align it properly.
2. The pipe connecting the flexi hose to the calliper wasn’t even hand-tight. The mechanic showed me — fluid was literally leaking out when the brakes were applied.
3. The support clip for the flexi pipe was missing altogether. A part had to be ordered because Valley Autos just… didn’t bother fitting it.

Two of those faults I can show in photos — along with the alloy damage. But the most damning thing? After again reaching out to Sarah — politely — to try and have a conversation, I was totally ignored. Multiple messages, no reply. No responsibility. No professionalism. They don’t care one bit about the safety of their customers or the quality of their work.

And that’s the thing — the actual work was terrifyingly bad, but somehow it was still overshadowed by the truly atrocious customer service. It’s clear Valley Autos doesn’t stand by their work or their customers. Now that a real garage has fixed their mess properly — without damaging anything, ordering the right parts first time, and treating me with respect — I can finally drive safely again.

Avoid Valley Autos at all costs. Absolutely shocking from start to finish. Read more

Great communication from Sarah friendly and on time. Fault discussed and repair was completed to satisfaction and diagnostic run after completing with fault light removed.

Sarah has been amazing. Easily accesible and good with communication.
Very much will recommend again.

Sarah is nice and friendly, I asked her last minute to check if there is anything weird going on with my tyres (any slow leak) along with the service, mot and rear brake pad changes.

Everything was done in a short amount of time, and I had a quick look and everything seems good. Also she provided record of all the checks she have done, which some garage I have been will just verbally tell me everything is good, but I can only trust base on word.

Only change would be a heads up if you are not arriving on time, but I didn't really mind as all I did was wait while working from home.

Sarah was terrific, had to prompt a understanding of the work but once confirmed response was immediate

Thanks Martin for your Friendly, professional and quick service. Highly recommended. Appreciate you and your teams support

A fantastic service, easy to book and the work was carried out in the stated time. Highly recommend.

Sarah the lady who collected my car was so friendly and obliging,
Andrew was very good , I have no reservations on recommending this company. I will deffinately be back next year.

Sarah collected vehicle as arranged and dropped back a few hours later with a full service report of the work carried out . A very simple process with no problems . A very professional service.