Payab , West Midlands | ClickMechanic
(11 ratings)
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15 years professional experience
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37 completed bookings
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Active since August 2024
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- IMI Member
- IMI Level 3 Electric/Hybrid Vehicle Repair & Replacement (1000V) Accredited
Payab , West Midlands | ClickMechanic
Benjamin P
5th June 2026
Kia Sorento Car Won't Start Inspection
Overall
Quality
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Benjamin was brilliant. Problem with car not starting was not obvious but he tried several different ways to get it going and finally he did. Needs a repair but he has explained exactly what needs doing. I would 100% recommend. Thank you so much Ben
Reply from Benjamin:
My pleasure. I’m very happy that I could help and that you’re satisfied with the service. Thank you for your kind feedback, it is greatly appreciated. Wishing you all the best.
2nd June 2026
Volkswagen Passat Plug-in Diagnostic Inspection
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Benjamin was very helpful, following poor diagnosis from the RAC. Issue eventually centred on battery. Benjamin gave clarity on this and made follow up call to recommend further action by me. i don't think the punctuality issue was his fault; probably confusion in your admin.
Would definitely want to use Benjamin again.
30th May 2026
Volkswagen Caravelle Plug-in Diagnostic Inspection
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Ben was on time.
He plugged the diagnostic checker in and identified the fault but then proceeded to mislead us into thinking that carbon deposits had somehow damaged the turbo before offering to fix the fault himself for £450 - £500 by “getting some parts from Birmingham” and coming back later that day. When we refused this he fiddled about under the bonnet for a while and told us the vehicle would be ok to take to our local garage and was no longer in limp mode.
Our local garage was able to advise us that the problem would have been that the turbo hose had come off (the “pop” we heard when we lost power) and that there was nothing wrong with the vehicle.
Very unhappy that we were being misled by your mechanic asking us for £500 to fix an issue that was so simple to correct.
Read more
Reply from Benjamin:
Thank you for your feedback.
I respectfully disagree with the suggestion that I attempted to mislead you.
During my visit, I carried out a diagnostic scan and a physical inspection of the vehicle based on the symptoms and fault information available at the time. As part of that inspection, I removed the intake pipe in your presence to assess the condition of the intake system and gather further information before reaching any conclusions. This was done to help identify the fault as accurately as possible and not to create unnecessary work.
During my inspection, I did not identify any disconnected turbo hose.
Had I found a visibly detached hose, I would have reported this immediately. My comments regarding possible carbon build-up and turbo-related issues were based on the vehicle’s symptoms, diagnostic results, and the findings available during my inspection.
Throughout the visit, I remained professional and focused on carrying out a thorough assessment of the vehicle.
It is also important to clarify that I did not pressure you to proceed with any repair. If any repair work was to be carried out, I specifically advised that it should be arranged through the ClickMechanic platform in accordance with the normal process. This demonstrates that I was following the correct procedure and not attempting to obtain work outside of the platform.
Any repair estimate discussed was based on potential faults that may have required further investigation and repair. It was not intended as a definitive diagnosis or a statement that specific components had definitely failed.
Vehicle diagnostics can sometimes involve assessing several possible causes before the root cause is fully confirmed. My assessment and recommendations were made in good faith, based on the information available at the time of the inspection.
I spent additional time inspecting the vehicle in an effort to identify the fault correctly and provide honest advice. I therefore reject the suggestion that I intentionally recommended unnecessary repairs or attempted to mislead you.
I take pride in providing honest, professional service to my customers and always aim to act in their best interests.
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26th May 2026
Volkswagen Crafter Diagnostic Inspection
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Benjamin was great, really thorough and went to the trouble to explain everything. Even came a day earlier than expected!
Brilliant service from Ben
Reply from Benjamin:
Thank you so much for your kind feedback. I truly appreciate it. I’m very happy I could help, and it was a pleasure to meet a great person like you. Your support means a lot.
5th March 2026
Fiat Tipo Electric window winder mechanism replacement - front (passenger side)
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Never met Ben we did everything over the phone to enable me to continue at work.
Punctual and reliable.
2nd March 2026
Jaguar XJ Series Car Won't Start Inspection
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Yes they were They went above and beyond now I know what the problem is thanks to them.
25th August 2025
Ford C-MAX Diagnostic Inspection
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Benjamin was very professional and knowledgable. He told me what the problems were which has given me the information to make the decisions i need to make.
I would definitely recommend him to other people.
14th July 2025
Fiat 500 Diagnostic Inspection
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Very very knowledgeable with expertise diagnosed what the problem was which is exactly what I needed.ben will not leave until he finds the problem and puts the customers mind at rest.had 2 previous mechanics (cowboys)whom did not have a clue ben was early turned up and diagnosed the problem.
If your lucky enough to get ben for diagnosis be kind like he is and make him a coffee at least lol
22nd April 2025
Toyota Avensis Diagnostic Inspection
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Very knowledgeable of that Toyota Valvematic engine system and have knowledgeable recommendation and fix.
Reply from Benjamin:
Thank you so much for your great feedback 🙏🙏🙏🙏
22nd April 2025
Citroen Relay Oil leak investigation
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Very friendly, very knowledgeable, top mechanic! Spent time looking at the problem, communication was perfect.
Reply from Benjamin:
I really appreciate that and I Thank you so much for your great positive review 🙏🙏🙏🙏, respect ✊
Benjamin is a highly experienced automotive diagnostic technician with over 15 years of professional experience in the motor industry, specialising in advanced fault diagnosis, electrical systems, module programming, and complex non-start/non-runner vehicle repairs.
Specialist services include:
• Advanced engine diagnostics and professional vehicle inspection
• Live data analysis and fault tracing using dealer-level diagnostic equipment
• Engine management system diagnostics and repair
• Chassis, body and CAN-bus wiring diagnostics and electrical fault finding
• Timing chain and timing belt inspection and replacement
• ABS, SRS Airbag, BCM, BSI, TCU and ECU diagnostics, programming, coding and repair
• ECU cloning, module adaptation and immobiliser-related diagnostics
• Communication fault diagnosis between control modules
• Sensor, actuator and circuit testing
• Complex electrical and intermittent fault investigation
Providing professional, accurate and reliable diagnostic solutions for modern vehicles.
Specialising in difficult faults, non-start conditions and electronic system failures. Read more