Cooks Auto Works , Somerset | ClickMechanic
(40 ratings)
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15 years professional experience
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119 completed bookings
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Active since June 2024
Cooks Auto Works , Somerset | ClickMechanic
Scott C
5th December 2025
Skoda Enyaq Windows Inspection
Overall
Quality
Punctuality
Communication
Bad, mechanic showed up, looked at it. Said he'll need to order a part and come back. Took maybe 3min, touched the window button once and nothing else. Wes charged £122! Still no fix and no idea as to when a mechanic can come around. Login system doesn't work so I can't talk to anyone or make a complaint. Rip off, would not recommend.
Reply from Scott:
Hi Leon, Just wanted to clarify a few points here.
Firstly we don't set the pricing that you pay. That's Click Mechanic that does that so unfortunately we cant change the pricing.
Secondly the appointment was for 10:00 and we arrived at 10:05 so we was on time too. We had accepted the Job and was on scene within 20 minutes. So unsure why the punctuality was only 3 stars.
Thirdly I talked you through exactly what was wrong as it was obvious from the noises that was coming from the window motor.
Fourthly I said to you that I would write a report and click mechanic would send you another quote for the work for you to accept if you should want to proceed, but I would have to look up the prices first as its not a on the shelf item and is special order only.
I did this, then relayed all the information to click mechanic who then I assume sent you the quote to accept.
Once you done this is then gets sent out to the network of mechanics in your area to accept and book in with you.
We did not accept the booking this time as we simply didn't have enough time in the days available to complete the work. But any of the other mechanics in the network would have been able to accept the job if they had time themselves.
I'm very sorry that you feel this way about your experience but I feel that this review is unjustly reflecting the service that us as an independent garage gave you.
You are more than welcome to visit our workshop and have a chat if you think this would help.
Regards Scott
Read more
1st December 2025
Mazda Mazda6 Oil Level And Pressure Inspection
Vehicle Health Check
Overall
Quality
Punctuality
Communication
Scott was incredibly friendly and approachable. Helped solve my car issue quickly and gave me clear information about my next steps and recommended a couple of options for me to look at
30th November 2025
Vauxhall Combo Brake discs and pads replacement - front (both)
Brake pads replacement - rear (all)
Brake fluid change
Overall
Quality
Punctuality
Communication
Scott was very friendly and did a great job on replacing my discs & pads. He even checked for leaks when I suggested I may have an oil leak. Great service at home without having to go anywhere!
17th November 2025
Vauxhall Crossland X Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Scott was great. He was punctual in both collecting and delivering my car for its MOT and annual service, and there were no issues whatsoever. A very easy process which fits in with my lifestyle and I would 100% use ClickMechanic and Scott again in the future.
15th November 2025
Vauxhall Zafira MOT with collection & delivery
Major Service
Diagnostic Inspection
Central Locking Inspection
Fit door lock
Fit loom repair kit
Overall
Quality
Punctuality
Communication
I’m so happy with all the work that has been done, would definitely recommend to all.
22nd October 2025
Citroen Grand C4 Picasso Inspection Fee
Overall
Quality
Punctuality
Communication
Great guy, very helpful and highly recommended. Kept me informed of estimated arrival time and turned up when he said he would.
21st October 2025
Audi SQ2 Coolant/antifreeze drain & refill
Overall
Quality
Punctuality
Communication
Fantastic work and a top bloke, would highly recommend again. Really kind and patient.
18th October 2025
Toyota RAV4 Battery replacement (vehicles without stop/start system)
Check Charging system
Major Service
Overall
Quality
Punctuality
Communication
Delighted, two friendly and approachable guys worked extremely hard on my service, only found one minor fault.
Restored my trust in garages.
13th October 2025
Kia Rio Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Arrived within time frame - albeit right toward the end. Work was completed fast. Cheerful lad. So far so good :)
7th October 2025
Land Rover Range Rover Evoque Diesel particulate filter (DPF) forced regeneration
Overall
Quality
Punctuality
Communication
Really nice guy and very professional, been quoted ridiculous amounts of money and this guy came sorted and was a huge amount below the others. Fast and very efficient.