Special Order or Non-Returnable Parts

What Does “Special Order” Mean?

If parts for your vehicle are not normally kept in stock and must be ordered specially from a supplier or manufacturer. These parts may also be marked as non-returnable.

What You Need to Know

Non-refundable: Once ordered, the part cannot be returned or refunded if you change your mind.
Cancellation: If you cancel after the mechanic has ordered the part, you may still be responsible for paying the cost of the part.
Delivery times: Special order parts may take longer to arrive, depending on supplier stock and shipping.

Warranty Still Applies

If a special-order part turns out to be faulty, it will still be covered by the supplier’s warranty. Your mechanic will arrange a replacement.

✅ Key Takeaway:

If your mechanic tells you a part is a special order or non-returnable, make sure you’re happy to go ahead before confirming. Once ordered, the part can’t be cancelled or returned.