Mobile Autocare , Essex | ClickMechanic

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(1505 ratings)

  • 25 years professional experience

  • 4919 completed bookings

  • Active since January 2016

Qualifications

  • City & Guilds Level 1 Qualified
  • City & Guilds Level 2 Qualified
  • City & Guilds Level 3 Qualified

Mobile Autocare , Essex | ClickMechanic

Darren P
I started out with my dad in mechanics in his garage learning the trade before going to college to get my qualifications. In 2002 I set-up Mobile Auto Care with my brother Lee. and the business has grown from strength to strength and we now have 10 mobile mechanics in the team who are all fully qualified. We will inform you of which of our mechanics will be attending your job when we accept it, you'll always be in safe hands! At Mobile Autocare we tackle all types of repairs and work on all makes/models of car, so whatever the issue we'll fix it!
Gary
27th July 2021
Peugeot Boxer Glow plugs replacement (all)
Interim Service
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Sad to say very disappointed I actually thought wen I signed up with u I was going to get a quality but complete opposite darren was supposed to be the mechanic but I never met him at all as he sent a man called Tony I was given no reason y. Except this. If u have a dog u don’t bark yourself . Darren already cancelled the day before he was ment to come. Saying that he or someone had just had a baby. So will not be coming so we arranged for him to come at he following Friday. That is when a man turned up by the name of Tony But I was never informed of this . Tony said he changed all the glow plugs and oil but when I looked at the report on line he hadn’t intact it said that one plug was put back broken I rang darren who said he would get back to me in 5-10 min times I haven’t heard from him since I rang again but he does not answer he’s phone So I have a broken glow plug in my van , also Tony couldn’t get of one of the service light and said someone would come and back and turn it off, If I’m honest I feel completely gutted. I’ve paid for something that has been fully carried out and at a loss of what to do can u help me , I didn’t even want to send this but I thought only fair on you and others to know exactly what kind of people are carrying out your work I feel completely ripped off and embarrassed that I have I still have not heard one word from Darren or Tony please contact me so I know at least you have this. Read more

Reply from Darren:

To completely simplify this matter I sent my mechanic who carried out the work and whilst removing one of the diesel glow plugs one snapped and couldn’t be removed. Explained this in graphic detail that the glow plugs are 13 years old and excessively corroded and there was absolutely nothing my mechanic could have done about it.
Rather than trying to resolve the issue my mechanic in person got abused and so did I on the phone I’m extremely sorry that the job never went how you expected but dealing with extremely old and corroded parts doesn’t always go to plan
My sincerest apologies you was left upset but Maybe if you took the time to attempt to resolve the issue and didn’t verbally abuse people we could have helped
.

David
27th July 2021
Ford Fiesta Auxiliary drive belt replacement
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Happy dad does not need to be a cab anymore what does this app want me to add

Kmr
26th July 2021
Renault Master Car Won't Start Inspection
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Darren, prompt, efficient, knowledgeable. Diagnosed and got us started in under an hour. Excellent service, thankyou.

Rowan
26th July 2021
Ford EcoSport Brake pad inspection - all
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Darren was professional and honest about not doing work that did not need doing. would recommend and use again

Graham
24th July 2021
Peugeot Partner Major Service
MOT with collection & delivery
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Darren was a very friendly guy everything done as expected and diagnosed a fault with my heater would definitely use again

Sophie
24th July 2021
Peugeot 206 MOT with collection & delivery
Interim Service
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Fantastic bloke. No issues and quickest service I’ve ever had. Won’t ever go to a garage for mot and service again will always use click mechanic from now on. I can carry on working and not have to worry about my car as they collect and drop off - heaven! Thank you Darren :)

David
23rd July 2021
Ford Fiesta Auxiliary belt inspection
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Andrew rang me to say I booked the wrong job, and I saved about £59 overall, being a Tesla owner I know nothing much about engines so that’s a win for me

Kelly
23rd July 2021
Ford Fiesta Front brake inspection
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Darren was great he took my car apart and informed me Fords were ripping me off and my break pads they wanted to charge me £300 to fix did not need fixing for another 8000 miles!
Will def book back when they are ready to be done

Jeanette
23rd July 2021
Peugeot 107 Diagnostic Inspection
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Darren was very polite and helpful,I would highly recommend him to my friends and family.

David
23rd July 2021
Renault Megane Engine Warning Light Inspection
Ignition coil replacement
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Communication

Darren was friendly, professional and very efficient.

I am very pleased with the service provided and would happily use again if it's ever necessary.