Sms , Berkshire | ClickMechanic
(1138 ratings)
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20 years professional experience
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4133 completed bookings
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Active since November 2015
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- Other Qualification
- ATA Level 3 Accredited
- Other Accreditation
Sms , Berkshire | ClickMechanic
Jon G
4th March 2024
Nissan Qashqai Brake discs and pads replacement - rear (both)
Timing belt replacement
Overall
Quality
Punctuality
Communication
Haven’t driven the car since it was returned but the service was very good
27th February 2024
Jaguar XF Timing belt replacement
Overall
Quality
Punctuality
Communication
Turned up on time, took my car and returned it later that day and the old parts were in the boot for me to inspect. Simple, straightforward and great value for money, nothing else needs to be said.
7th February 2024
Ford Focus Alternator replacement
Overall
Quality
Punctuality
Communication
The mechanic did a great job and was really helpful whenever I had questions. However, they showed up two hours late for the appointment and didn't get back to me when I tried calling. It was only after I complained on the website that they finally reached out. Once the car was picked up, communication improved. Despite these bumps, the quality of the work made it worth the price. Still, it's disappointing that my first experience on the website had to start off like this.
Reply from Jon:
Hi argot, apologies again for attending your vehicle late yesterday. I did explain that the driver was stuck in traffic on the M25 for over an hour on an early pick up. This is not the normal service, we are always on time. I can’t explain why I didn’t answer the mobile, but I do know that the reception in and around our workshop is very poor,hence why I gave you the workshop number which is always attended. However I am sorry that our punctuality disappointed you on this occasion
2nd February 2024
Hyundai i10 Clutch replacement
Overall
Quality
Punctuality
Communication
Good communication, came a few days early to collect so they could get it done on time.
Jon replaced the clutch and now the car drives like a new one again.
So far so good.😃
26th January 2024
Nissan Almera Tino MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Always happy with the efforts of the trusted team at SMS Autocare. My MOT-due car was collected before the pickup time of 8am, and delivered after some repairs, at 2pm. Speedy service at a good price! I highly recommend them.
23rd January 2024
Kia Sportage Clutch replacement
Overall
Quality
Punctuality
Communication
From first contact, to getting the car back was 100% the best service I have ever had. AMAZING. I’ve been around cars and garages etc. most of my life and have never been so pleased with a company! Will highly recommend to all my mates!
23rd January 2024
Lexus RX 450h MOT with collection & delivery
Interim Service
Overall
Quality
Punctuality
Communication
Everything went exceptionally well. The MOT, service, and repair were completed with excellence in just a few hours. The car was picked up and returned promptly. Jon leads an outstanding team of mechanics who are all very polite, knowledgeable, and patient with my inquiries. Thank you once again for the excellent service.
17th January 2024
Lexus IS 200 Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Jon & James from SMS were excellent. My beloved 20 year old lexus failed it's MOT and I think I spoke to James who gave concise instructions what was required to make it feel better again. Few days later, even though they were short of staff that day they managed to repair and MOT PASS it within the time given (including taking and delivering it back). Excellent service. I was also given a print out of all the service checks that were done, never had this before, nice.
15th January 2024
Toyota Auris MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
The service and MOT were done quickly and well. Suggested repairs were communicated by phone and agreed. Car was collected and delivered back to my home.
12th January 2024
Ford Ka Water pump replacement
Overall
Quality
Punctuality
Communication
Jon was polite, and my car was back within 2 hours.
Convenient for that busy person.
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