ZT GROUP LIMITED T/A IVER CARS , London | ClickMechanic
(7 ratings)
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18 years professional experience
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38 completed bookings
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Active since January 2021
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- Autofirst Network Member
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- Autofirst Network Member
ZT GROUP LIMITED T/A IVER CARS , London | ClickMechanic
Iver C
10th December 2021
Skoda Octavia Clutch replacement
Overall
Quality
Punctuality
Communication
Missed the wheel safety bolt which was in plain site., charged £80
Billed me £50 for vehicle collection which was nit mentioned
AND APPEAR TO HAVE LEFT A BOLT STICKING OUT OF CLUTCH WHICH DESTROYED HOUSING !!
poor communication
AVOID at all costs !
2nd October 2021
BMW 3 Series MOT with collection & delivery
Labour
Overall
Quality
Punctuality
Communication
Poor communication, poor workmanship, horrendous customer service and they outsource work cash in hand to the local Kwik Fit, as they don't have the capability to provide the advertised service themselves. Avoid.
Reply from ZT GROUP LIMITED T/A IVER CARS:
Mr Ben Fuller,
Very Disappointed with your review we helped you to check your car and book appointment with Kwik Fit for your wheel alignment.
Wheel alinement service we do not offer when we booked your appointment you were in the office and we confirmed with you and you agreed.
You can not expect that car garage will do your fee alignment with MOT.
24th September 2021
Hyundai i10 Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Although place looks dirty and mechanics looked very scruffy, they were very efficient and fixed my problem whilst I waited. They were also very pleasant and polite
Reply from ZT GROUP LIMITED T/A IVER CARS:
Thank you
20th September 2021
Mercedes-Benz C-Class Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication
The diagnosis was great but he arrived late and with little communication
Reply from ZT GROUP LIMITED T/A IVER CARS:
Thank you so much for your feedback.
Dear customer
You were informed that our mechanic is running late.But still
Please accept our apologies for inconvenience and we hope to serve you again.
For inconvenience we will like to offer you 20% off on your next bill with us.
Thank you again
19th September 2021
Honda CR-V Bleed hydraulic clutch release system
Overall
Quality
Punctuality
Communication
I Asked for a mobile mechanic , told them that car could not be driven .Two people turned up in one car (over an hour late )without even a spanner between to drive the car away then told me it was going to be an extra £50 for a tow truck work was carried out so far satisfactorily and car returned again over an hour late and extra money taken with no receipt given so estimate given £82 extra cost £80 labour and £50 towing so £132 over the clickmechanic quote of £82
17th July 2021
Kia Rio MOT with collection & delivery
Full Service
Air conditioning regas (R134a Gas ONLY)
Overall
Quality
Punctuality
Communication
Little to no communication. Was late in collecting my car, but contacted me when I raised the issue. No communication about the work undertaken, I had to call to find out what was happening. Told the work had been completed and would drop the car back around 7.30pm however they did not drop the car back until over an hour past this time. No paper copy of the mot or service undertaken. Punctuality and communication were very poor. This was not the service I expected. Disappointed.
Reply from ZT GROUP LIMITED T/A IVER CARS:
Dear Customer,
We are sorry to hear that you were not happy with our service. Unfortunately sometime things do not go as planed.Please accept our apologies for inconvenience.
Hope to service you again and this time we will make you happy.
For all this inconvenience we would like to offer you £20 off from and work you carry out with us.
Thank you again
4th July 2021
Hyundai i20 Lower ball joint replacement - front (driver side)
Lower ball joint replacement - front (passenger side)
Overall
Quality
Punctuality
Communication
Quick and very efficient way of getting a good mobile mechanic at extremely competitive rates. Excellent service !
Reply from ZT GROUP LIMITED T/A IVER CARS:
Thank you so much
Offering Free Collection and Delivery within 5 Miles, Sanitizing Vehicles Before and After any work is undertaken, this will give you make you safe in the knowledge we are following COVID guidelines and keeping you safe on and off the road.