Hiq Oxford , Oxfordshire | ClickMechanic
(8 ratings)
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20 years professional experience
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26 completed bookings
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Active since April 2018
Qualifications
- Other Accreditation
- NVQ Level 2 Qualified
- Qualified Air Conditioning Engineer
- City And Guilds - Tyre Technician
- Mot Manager
- Mot Tester
Hiq Oxford , Oxfordshire | ClickMechanic
Hi Q A
4th February 2020
Mercedes-Benz M-Class Battery replacement (vehicles without stop/start system)
Overall
Quality
Punctuality
Communication
Really happy with work carried out and lovely to deal with, absolutely recommend.
Reply from Hiq Oxford:
Thank you very much for the lovely review
24th January 2020
Ford Fiesta Wing mirror glass replacement - passenger side
Overall
Quality
Punctuality
Communication
Fantastic communication, punctual and friendly staff. Worth paying the money for a professional experience
Reply from Hiq Oxford:
Thank you very much for the kind words
20th August 2019
MINI Mini Track rod replacement (passenger side)
Track rod replacement (driver side)
FIT INNER AXIAL ROD ON BOTH SIDES OF THE CAR AND OPTICAL WHEEL ALIGNMENT
Overall
Quality
Punctuality
Communication
I have had the worst experience possible using both the garage and Click Mechanic. You are both money launders. For a job that was quoted at £224, I was charged, without agreement, £558.61. It was my bank that contacted me to tell me an additional £334.61 as they thought this was fraud. NO ONE informed me of the total cost and it would be more than the £224 quoted. You are both at fault here. I will not let this go and will be leaving bad reviews daily if required until one of you admits failure here. It is the principle not being informed of the costs upfront and then having to find out from my bank additional money is trying to be taken without being informed. I shall be reporting both of you to Watch Dog. Read more
Reply from Hiq Oxford:
Dear John
The quote from Click Mechanic was for the Outer track rod ends. The car was dropped off on Saturday the 17th August. Later on the same day we informed you by telephone that the, the inner and outer track rod ends were seized we would have to order additional parts and do additional work
On the phone you indicated that you happy to accept for the additional work . As it was a Saturday afternoon, the parts could not be delivered. The additional parts fitted were part number 606120085, the price of this part is £81.99 or £163.98.
The additional parts were delivered on Monday and fitted on Monday as promised.
On Monday when you picked up the car we stayed on late, past our opening times so you did not have a wasted journey. John we showed you the old parts that we took off your car, if you want I can show the invoice for the additional parts.
I am sorry that you feel this way, about us and click mechanic, but we did additional work on your car and had to buy additional parts.
Thanks
Read more
16th July 2019
Alfa Romeo MiTo Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Really great experience today. My car was collected on time, they made sure I wasn’t charged for work they weren’t able to complete today and even cleaned my car for free. Would highly recommend and will definitely be going back - really polite and friendly as well!
26th April 2019
Volkswagen Golf MOT with collection & delivery
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Quality
Punctuality
Communication
The mechanic was brilliant, only issue I had was price as the mechanic was saying £50 but click mechanic charged me £75.40 including pickup and collection but when I made the booking one of your team members said I can drop the car of to the garage if it’s easier which it was so now I feel like I got charged extra for a service I didn’t benefit from but overall, wonderful service.
1st February 2019
BMW 1 Series MOT with collection & delivery
Major Service
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Punctuality
Communication
Very friendly and helpful, chatty fellow who even cleared the snow off the car
2nd June 2018
Citroen Dispatch Exhaust pipe replacement - front/downpipe
Overall
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Punctuality
Communication
They replaced the front exhaust pipe but the middle section cataly is now twisted and rattling excessively after lots of hammering to separate the two sections. Very disappointed
Reply from Hiq Oxford:
Hi Graham
The only way to splits exhausts is to use some force, this would not have twisted the middle section, but please bring it in so we can look at it.
Cheers
29th May 2018
Renault Kangoo Interim Service
MOT with collection & delivery
To fit a new CV boot
Overall
Quality
Punctuality
Communication
They were very friendly and knowledgable, helping with something the previous garage should have done but didn’t, but they did not read to job list from you and I nearly drove away without the M.O.T. having been done, it was only that I asked about it.
Reply from Hiq Oxford:
Dion thanks, we are on learning curve, it was lovely meeting you. Best of luck with your Kangoo.