Auto Service Wimborne , Dorset | ClickMechanic
(14 ratings)
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10 years professional experience
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30 completed bookings
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Active since April 2017
Qualifications
- City & Guilds Level 3 Qualified
Auto Service Wimborne , Dorset | ClickMechanic
Nigel P
17th May 2018
Ford Focus Replace front wheel bearing
Labour to replace drive shaft
Overall
Quality
Punctuality
Communication
Please do not let Nigel get hold of your car, you will be disappointed. Originally, I was going to await the resolution from Click Mechanic before leaving this review but would not like anybody to suffer in the meantime. I had a car that had a noisy wheel bearing. I booked in a wheel bearing replacement. Nigel had my car for one month. After one month of lies and false promises, I demanded for him to just return the car. The car was returned to me in a state a whole lot worse than I took it to him in. The car is now actually too dangerous to drive. There is severe damage to the brakes, steering and other components of the car.
I am unaware of the full extent of the damage until I receive the diagnostics back from the Ford garage. This will cost me a lot of money to sort. Maybe in the thousands. Obviously which I will need to recoup albeit from Click Mechanic themselves or taking my case to the small claims court. Don't think I'm giving any blame to Click Mechanic, they've been supportive thus far.
This review is only the start of the problem this work has caused me. Strangely enough, you can only seem to see the mechanics reviews here AFTER booking the work. If you're seeing this review after you've booked in the work, cancel it. Find a different mechanic.
Thank you.
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4th May 2018
Jaguar XF Brake discs replacement - front (both)
Brake discs replacement - rear (both)
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Quality
Punctuality
Communication
Nigel was pleasant, informative and efficient. I was completely satisfied by the work he carried out.
30th April 2018
Peugeot 307 Auxiliary drive belt replacement
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Quality
Punctuality
Communication
Should have been here sat-2-4pm waited in-I phoned him-he said he had other job to finish,??Said he wont be able to make it-said he would be here on sunday.?I waited in all day-no call-in the end I phoned-no answer-I texted-he texted back saying he would be out to do the job3-4pm--its a big shame because he was a nice bloke-he said he was very sorry for the delay-he was very quick---10 mins fixing my car and giving very good advice-job well done---big shame about the delay as I wasted a whole week-end.
2nd April 2018
Mercedes-Benz CLA Premium Pre-purchase Inspection
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Quality
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Communication
yes very happy i was pleased with the service i would use this service again and i will recommend it to anyone before buying a car it will give you a bit peace of mind
28th March 2018
Volvo V50 Standard Pre-purchase Inspection
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Punctuality
Communication
Very good, no complaints. Answered all questions and checked particular areas of concern. Arrived early and confirmed the excellent outward condition and appearance.
20th March 2018
Skoda Fabia Plug-in Diagnostic Inspection
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Communication
Very good service mechanic phoned to let me know his time of arrival .Would recommend this servise every time.
17th March 2018
Nissan Almera Tino Starter motor replacement
Overall
Quality
Punctuality
Communication
Nigel was great, working in freezing temperatures. The wrong part was delivered, instead of a starter motor they delivered a alternator. So rescheduled and did a great job.
12th March 2018
Audi A3 Standard Pre-purchase Inspection
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Quality
Punctuality
Communication
Nigel performed a per-purchase inspection on an Audi A3 for me, the buyer meet him and was happy that he attended on time and reported no problems. Nigel called after he had completed the inspection and spent a good while on the phone to me informing me about the car and what he had carried out on my behalf. I was able to view this report online a few hours later and then purchase this car having being reassured that all was ok. While I never meet Nigel his service was first class and was more then happy to answer my questions when he called. As a result of this I would be very happy to recommend Nigel and ClickMechanic a very good service.
15th November 2017
Vauxhall/Opel Corsa-D Door mirror glass replacement - electrically adjusted - one
Source door mirror, second visit to fix
Overall
Quality
Punctuality
Communication
The mechanic missed the initial appointment without any notice or contact to explain why, I found it hard to get in contact with them before reporting the problem to click mechanic. The communication wasn't too bad after that, but the work was not carried out for a further two weeks, with little to no acknowledgement as to why the job (which was very simple) hadn't been completed. The job was eventually completed with no recognisable issues, however the service charge was excessively costly and the time that the mechanic took actually working on the job was largely exaggerated on the provided quote.
7th October 2017
Ford Focus Diagnostic inspection
Overall
Quality
Punctuality
Communication
He was unreliable and fail to get back to me with more information on parts needed and if he had been sorting a part out.
In 2016 I set-up my own garage called Auto Service Wimborne, we operate a 2 ramp workshop and we cater for all makes/models & repairs.
A free collection/delivery service is available for customers within a 7 mile radius.