Changes to Diagnostic inspections
We’re constantly looking to improve the ClickMechanic system - to give our customers a better service and make it easier for you to supply customers with the information they need. To help with that we’ve made a small change to Diagnostic inspections - so here’s the details:
You must add at least 1 “Fault identified” to any diagnostic inspection, to say what you found during the check. This will show up on the customer’s receipt and serves as a record if the customer contacts the ClickMechanic customer support team. This will mean you can’t forget to add a note, and adds value to the customer.
If you aren’t able to fix the problem in this visit, or to complete the follow on repairs, let us know why and we’ll help the customer arrange with a specialist or let them know they should look elsewhere.
If you can do the work - send the customer a quote, once they agree we’ll offer that work to you directly. You won’t be competing with any other mechanics for the follow on job.
Click HERE and select the “Inspection” tab for the guide on how this works