We recently asked our customers about their experiences with mechanics and garages. A large proportion told us that they find engaging with a mechanic or garage a daunting experience.
Engaging with a mechanic or garage can be scary for a couple of reasons. Old school garages can be intimidating places with all the noise, smells, tools and machinery, especially if you don’t know a great deal about cars. To help cut through all of this, here are our top tips on how to overcome any car care anxieties, create a trusting relationship with a mechanic and get the best car repair experience possible:
It sounds simple but people often forget that mechanics are also human beings and want to deal with nice people. Don’t worry that you do not possess any technical understanding – that is what the mechanics are here for.
Ask questions around the repair and the mechanic’s experience
When you’re handing over your car to a mechanic, you want to know if it is in good hands. The best way to find out is to ask him or her some questions around the problem and way of working. Here is a list of questions we prepared for exactly this case.
Get familiar with your car
This sounds silly but this tactic helps to tackle car repair-related anxieties. You don’t have to become an expert but it helps reading the car owner’s manual, perform regular oil checks or simply have a look under the bonnet. How does the engine look like, where are fluids located? This basic knowledge helps you understand things better when you speak to a mechanic about a repair.
Plan and budget for car maintenance
Costs for car maintenance are a necessary life cost you should budget for like you do with your rent, mortgage or bills. The downside is, if it is not an MOT or service, you can’t plan for a repair so it often comes at the most inconvenient times. A high unplanned expense understandably can add to the daunting feeling which can overcome you when you step into a workshop. If it is possible, set a fixed amount of money aside on a regular basis, dedicated to cover the surprise repair costs.