The Nissan Qashqai, first introduced in 2006, is a compact crossover SUV that has made a significant impact in the automotive market, particularly in the UK.
It was designed as a replacement for traditional hatchbacks, offering higher driving positions, better visibility, and more versatile storage while maintaining car-like driving characteristics. The name “Qashqai” comes from the Qashqai people living in mountainous Southwestern Iran, reflecting the car’s intended adventurous and rugged image.
Over the years, the model has received numerous awards and commendations for its design, safety features, and overall value. It’s been awarded “Best Small SUV” by WhatCar? And “Best Crossover” by Auto Express.
Common problems with the Nissan Qashqai:
Engine Performance
ECU Issues: There are reports of problems related to the Engine Control Unit (ECU) which may require costly replacements if the vehicle is out of warranty. This includes symptoms like the car surging ahead unexpectedly or over-revving.
Stalling: Issues such as the vehicle stalling are sometimes linked to a faulty fuel pump or air-conditioner compressor, both of which impact the engine’s ability to maintain power.
Timing chain: Reports suggest issues with rattling timing chains in 1.2-litre petrol models during acceleration. Make sure to listen to this on your test drive when buying a used car. Additionally, there have been reports of the stop/start system failing to function properly.
Transmission
Gearbox and Drive Shaft Problems: The Qashqai has faced several complaints about its transmission, especially concerning the Continuously Variable Transmission (CVT) and automatic gearboxes. Owners have noted problems such as jerking movements, fluid leaks, and outright gearbox failure. Some specific issues include a loss of power and grinding noises, suggesting internal bearing issues that often require a complete gearbox replacement.
In many of the models, most commonly the 2014 model, symptoms occur such as clinking or clunking sounds when turning the steering wheel fully to one side or the other, which usually indicates problems with the CV joints. If no noise is heard during these maneuvers, the problem might instead be due to a bent driveshaft. Owners have also reported needing to replace drive shafts due to premature wear or damage, sometimes noticeable through leaking grease and vibrations during driving
Other issues
General Electrical Issues: Many owners have encountered various electrical problems, ranging from the car failing to start, issues with the “no key detected” message, flickering dashboard lights, and malfunctioning air conditioning systems.
Battery Problems: Faulty batteries are a common complaint, particularly in terms of charging and lifespan, often requiring early replacement.
Knocking From Car’s Rear: This issue is frequently reported and is typically caused by worn shock absorbers. On some Qashqais, the shock absorbers tend to wear out more quickly than expected.
Notable Recalls on the Nissan Qashqai
Vehicle Recall Information
| Recall Number | Model Year | Concern | Manufacturer Repair Needed | Number of Affected Vehicles |
|---|---|---|---|---|
| R/2024/021 | 2021 | On affected vehicles the capacitive mat for hand on detection may have been damaged during manufacture of the steering wheel. The steering wheel may falsely detect the driver has their hands on the wheel with ProPilot engaged and not give a warning to place hands back on the wheel. | Inspect the steering wheel serial number and replace with a new countermeasure part where necessary. | 9,536 |
| R/2020/220 | 2018 | Possible reduced retention force of the Rear Door Child Lock switch. | Fit a countermeasure part into the child lock door switch aperture of all potentially affected vehicles. | 299,631 |
| R/2018/091 | 2018 | Due to an incorrect software setting of the Body Control Module (BCM) the system may not trigger a warning (double speed flashing) in the case of a direction indicator lamp failure. | On affected vehicles reprogram the Body Control Module. | 10,791 |
| R/2019/102 | 2018 | The radiator fan assembly motor controller may have a ceramic capacitor fitted that can potentially fail. | Replace radiator fan assembly with a countermeasure part. | 10,240 |
| R/2017/295 | 2016 | In conditions such as high speed and high vehicle loading the rear right wheel arch protector may contact the brake hose. Over time repeated contact could wear through the outer protective cover of the brake hose. This could damage the inner reinforcing braiding and in an extreme case wear a hole in the hose which could lead to brake fluid leakage. | On affected vehicles re-work the rear wheel arch protector and if necessary replace the brake pipe with new. | 25,435 |
| R/2016/157 | 2015 | Rear oxygen sensor may fail. If an electrical short occurs in the supply to the rear oxygen sensor the sensor will fail but the driver will not see an immediate warning. A MIL warning may display after continued driving depending on driving/vehicle characteristics. | Reprogram the ECU to display a warning if the rear oxygen sensor fails. | 7,393 |
Is Nissan Qashqai reliable?
Overall, the Nissan Qashqai has received mixed reviews regarding its reliability and owner satisfaction in the UK. While some owners appreciate its practicality and driving comfort and is probably UK’s favourite SUV, others have raised concerns about its long-term reliability. For instance, in a 2016 Driver Power satisfaction survey by Auto Express, the Qashqai was ranked relatively low at 131st, although it fared better in 2015 at 48th. On the other hand, most recently in 2023, Nissan Qashqai was declared the UK’s most reliable car after a survey of 50,000 UK consumers by Which?.
Reliability has improved with technological upgrades in recent years, particularly with enhancements in safety features and powertrain performance. CarMagazine suggests the vehicle offers a pleasant driving and ownership experience and features a modern interior and comes equipped with various technologies that enhance both convenience and safety. The ride quality is described as poised and compliant, effectively smoothing out urban potholes and motorway expansion joints, although some owners note an increase in noise on coarse surfaces.
In terms of updates, the Qashqai lineup has been strengthened by the addition of the new E-Power hybrid, which significantly refines its performance and eco-friendliness. This model combines striking styling with a quality interior and is particularly noted for its refined hybrid powertrain.
Overall, the Nissan Qashqai seems to be a solid choice for those looking for a reliable, well-equipped family SUV.
Repairs and maintenance costs of Nissan Qashqai
The average cost of repairs and maintenance for the Nissan Qashqai in the UK varies depending on the type of service required. Routine servicing costs can range from approximately £85 for an interim service to around £195 for a major service, with the average full service costing about £145.
When comparing the Nissan Qashqai to other vehicles in the same segment, it is generally considered to have average maintenance costs. The specific cost of repairs can differ based on common faults that may occur, such as turbocharger issues, alternator problems, and issues with the suspension, which can be relatively costly. For example, replacing a turbocharger can cost around £1,000.
Overall, while the Qashqai is known for its reliability, like any vehicle, it can incur higher costs when major components fail or when out of regular warranty periods. Maintaining regular service intervals is crucial to minimise potentially expensive repairs.
If you’re having problems with your Nissan Qashqai, ClickMechanic can help sort out your vehicle.
Louanne is a marketing and communications professional in the automotive tech industry currently at ClickMechanic, boasting over 5 years of experience.
Louanne’s work at ClickMechanic might revolve around branding and customer engagement, but her passions extend far beyond the marketing sphere. A true foodie at heart, she loves exploring diverse cuisines and talking about her culinary adventures across the world. Her writing prowess shines through in her car-related blog content, where she offers invaluable driving tips and practical car repair advice.
In her Suzuki Jimny 4-wheel drive, Louanne combines her sense of adventure with her automotive know-how, transforming every drive into a lesson and a pleasure.
