Meet The Team: Vinh

Vinh is one of our longest-serving customer experience associates. Responsible for everything from getting bookings booked in, to increasing customer happiness, it is very likely you will have talked to him at some point. As Vinh consistently beats every target we ought to put him in the spotlight. How are you finding your time at […]

May’s Mechanic Of The Month: John

It’s the end of another month, time for us to choose another mechanic of the month. We thought long and hard about who next to treat with one of our popular hampers. This month we’ve made the decision to award our mechanic John from Colchester with this special honour. John has been with us since […]

Changes To Our Servicing And MOT Jobs

Servicing keeps cars running smooth. To ensure we are able to do this to the best possible standard we’ve recently made some changes to our servicing products. We have upgraded our servicing jobs, and have added other options. Major service The major service is the most comprehensive service we are offering. It includes not only […]

What We Did At Mechanex Manchester

We’ve found that trade shows are great way to reach out to mechanics and the industry. It gives us the chance to meet people who we haven’t come across us yet online, and convince us. Mechanex is one of these shows, held a couple of times a year. This time our team headed for Manchester […]

April’s Mechanic Of The Month: Matthew

It was another close call this time to choose our mechanic for the month of April. We’ve seen an uplift in professionalism which meant we had a couple of close contenders for the accolade. This time we have chosen Matthew from Llanarth in Wales. Matthew has been running Matts Mobile Mechanics since 2015, joining ClickMechanic […]

Meet The Team: Customer Experience & Account Management

Over the last few months we have grown rapidly, not only in terms of the amount of people who are getting a repair with us but also in terms of staff. We wanted to take this opportunity to put a face, and story, to the many voices you may encounter when you pick up the […]

March’s Mechanic Of The Month – Hassan From Birmingham

After much deliberation, we decided to choose our mechanic Hassan from Birmingham as the Mechanic of the Month for March. Hassan, who runs 786 Motors, has been doing a stellar job since the middle of last year. Over a short space of time he’s managed to amass over 400 completed bookings, and managed to achieve […]

How To Get 5 Star Reviews

Great customer service is something that starts before you even accept a job as mechanic. It is a certain mindset, one of going into a job and not only do the best possible job, but also to leave a lasting impression. That means it’s not just about your mechanical skills, which are undoubtedly top-notch, but […]

Changes to Diagnostic inspections

We’re constantly looking to improve the ClickMechanic system – to give our customers a better service and make it easier for you to supply customers with the information they need. To help with that we’ve made a small change to Diagnostic inspections – so here’s the details: You must add at least 1 “Fault identified” […]

February’s Mechanic Of The Month – Ahmet From London

Another month has gone by, and as usual it’s time to choose a new Mechanic of the Month from the 1000+ mechanics on the network. This month, it’s Ahmet from Armz Motors in Enfield. Ahmet has been with us since 2015 and has consistently done a great job. Retaining his 4.9 out of 5.0 star […]